I purchased a Canon EOS 7D from SLRHut after reading the reviews on this site. Initially I was a bit worried as coming from USA, but it arrived in a week, perfectly packaged, but most importantly I had saved £400 over purchasing in UK. Some people have raised concern their box was opened. My box was a genuine Canon box, with a new Canon camera, but had been opened to put in a UK/US adapter. Well worth it!!
I was worried about ordering from them as had not heard of them before but they were very good.
The delivery was quick, customer services was good when i confirmed the order. However something never came and when i rang up, the person i spoke to was a little rude but sent what didnt come straight away. This then reached me very quicky.
So all in all nothing majorly bad, love the product and the deal was amazing.
Online order had to be confirmed by phone (why?) and then my bank thought the transaction was fraudulent. This was sorted very quickly but then about a week elapsed after the money was debited from my account before the item was sent for shipping. The delay worried me, but everything turned out well in the end. Shipping speed was excellent and the goods arrived in very good condition.
I was looking to replace a stolen Canon SLR. I looked at many suppliers. SLR Hut had the best deal and it came with simple to understand guarantee.
Delivery was fast and the tracking from DHL was superb (its by the minute!!)
Very pleased with the product and service, will certainly use SLRHut again
I ordered a camera package from them and it was sent out v quickly, When it arrived there was a piece missing, 1 phone call sorted the problem and i recieved the item soon after. I would happily deal with them again.
So, I am humbled and thankful. Although I had a problem and it appeared that no-one wanted to do anything about it, I am glad to say that the company has performed admirably to put right what went wrong. I was really pleased with the service when I purchased my item, and I was equally pleased about the process up to delivery, clean, courteous and informative. I have had "Henry" track me down to put things right, and to be honest this is the sort of service you just don't get anymore from companies like even Amazon. So, I am really, really pleased and thank-you SLR Hut for being honest and upfront. Totally 100% recommended... You have a loyal customer who based on this level of service, will be back and will recommend you. Thank-you!
Really happy with my purchase of a Canon 7D Body only camera...of course I was little worried about ordering from a website which does US and Chinese models in the US however everything is brilliant. I don't think it really matters what country it's made in, all comes from there anyway. Great service, great staff and great price! Thank you! :)
I ordered a Lumix FZ70 from this company's website having found it absolutely the best price I could find, by over £100. I opted for a bundle which included accessories and additionally I was upsold a further couple of accessories and priority shipping for a very reasonable extra price.
I've been delighted with the whole process. The shipping was easily trackable and took less than 48 hours to arrive in the UK having been dispatched from New York. The items were very well packaged and there was one slight error in that one of the accessories hadn't been included, but this was quickly resolved with an e-mail and a brief phonecall.
Customer service has been friendly throughout and despite a slight confusion about the missing accessory, everything has been faultless. I would recommend buying from this company and I will certainly be a repeat customer when I have any further camera or electronics needs.
The price for my Pentax K-5 camera was by far the cheapest available, combined with a very speedy delivery. This was assisted by regular e mail updates showing the status of my order and the expected delivery date.
An excellent overall service with a great price.
Ordered a couple of Go Pro camcorder's and SLR's for myself and my brother as a birthday/ baby gift to capture his and his wife's baby. Knew about the quality of the SLR's but the Go Pro's as excellent as they are to put on a person/vehicle/underwater in wide angle though give this impression in the write up. So they weren't what was required to film the baby and the SLR had video function which my brother was happy with so an enquiry to SLRHUT.CO.UK for a return and refund/exchange was available but only to the US offices I asked about sending to the UK address to be told it is only a UK conference room ( caretakers cupboard with an address really with a net look) so with time and looking to send it back it was going to cost half of the refund to send them back. So excellent if you are happy with knowing what you are getting but any problem in returns it is costly both time wise and money wise. Private sales on EBay was the end result of the Go Pro's. Positives for SLR Hut are good prices and a telephone call to make sure you are genuine. Down side is saying they're UK based when infact it's pretty much all from the USA. So good if you know what you are after rather than a blind buy from pictures from the internet. Unfortunately actual shops carrying camera/video equipment are thin on the ground these days (in the UK) so can't see the items you are looking to get and compare.
Prior to making the purchase, I called SLRHut and spoke to John from their customer service area. I have never used or purchased a DLSR and had a number of questions to ensure I was purchasing the right thing for my needs (An entry level camera within my budget and something I could take to the Northern Lights).
John was a friendly and knowledgeable customer service professional who was able to answer all my queries and provide me with suggestions. Delivery was extremely fast and the products were well packaged.
I will definitely use SLRHut again for any of my future purchases if I look to upgrade.
Prior to making the purchase, I had a number of queries to ensure the lens I was purchasing was compatible with my camera (ie was a new production not needing a software update).
While I did not receive any response to my emails, I followed up with a call and was met with a friendly and knowledgeable advisor who was able to answer all my queries. Delivery was fast and the products were well packaged.
No major issues with the retailer and would recommend using for future purchases.
I recently ordered a Canon EOS 70d from SlrHut and would give the company 10 out of 10 for advice and service. I received a contact call after my order online confirming the details of the camera I wanted and when checking my emails received confirmation and a tracking number to follow. I was initially concerned about ordering online and from a company I had not dealt with before, but would use the company again and also recommend it to friends/family and anyone who asks me about SirHut.
My credit card company nearly put a spanner in the works by stopping the payment as a security precaution, probably due to the US location.
Once this was sorted out, everything went like clockwork.
The camera is the DMC-FZ70, as opposed to the DMC-FZ72 on sale in the UK, but I had no trouble in registering the product on the Panasonic web site.
Like most people, I was initially skeptical about ordering from a transatlantic company I'd never heard of, where the price was over £100 cheaper than I could find anywhere else. After reading positive reviews I decided to take the plunge and I'm very pleased I did. The camera was with me within 5 days, and I am happy with the whole experience.
My only little niggle is that before ordering I phoned customer services and asked whether the camera comes with a UK plug and was told it did. In fact it comes with a US plug with a UK adapter thrown in, which is not the same. Not a big deal, but I did specifically ask the question.
Overall very happy and would order from them again.
I came across SLRhut when looking for a new camera and found their prices very attractive. The camera that I was looking for was 100 pounds less then anywhere else and came with an accessory bundle. I made my order and selected faster shipping so I would get it before an event that I was going to use it for. It arrived before the event but this is where everything went wrong. They failed to provide part of the accessory bundle and had things that were incomparable with my camera. I called them the same day that I received the order and explained that things were missing and they said that I would receive a package with the missing parts, but it still is not here after they said it would be. A little later I was going through all the accessories that I had received and learning how to use them, When the flash that they said was compatible with the camera broke the camera so no flash would work, so I had no flash for the event that I was going to use the camera for. I called again and tried to get this resolved but it took me four hours on the phone before they said to send it back to them with various parts of the bundle, including the battery. I tried to do this but it was going to cost me 60 pounds (which SLR said they would reimburse with accessories, not really acceptable) and take a week to get there, but then I was informed that the battery was not allowed to be sent internationally. I then spent another hour and a half on the phone with Samsung UK and SLRhut. SLRHut was no help. Samsung sent me prepaid packaging for free, the next day and I received my camera back fixed in two days free of charge.
Trying to deal with SLRHut customer service is a nightmare. They do not listen to what is said and they do not provide good solutions to anything. None of the issues that were their fault were resolved by them in any decent amount of time.
Furthermore if you see any promotions that you were considering for buying something from them the manufacturer will not honour them because the products are not UK models.
In short I have to pay more now to get everything that i would have got if I had purchased the camera from [external reference]. I will never use this company again and feel sorry for anyone who does.
I was pleasantly surprised with the customer service, from getting a call from
New York confirming my order and the speedy delivey time. I placed my order on the 8th of Nov and received the goods on the 15th. Everything was delivered in full and excellent condition.
I really cant find anything to fault them with.
It was really fantastic service. Ordered Monday three days ago, had phone call from US to clarify my order, advised it was shipped yesterday from New York and utterly blown away by it arriving at my door this morning - I only picked up the email advising me it had been despatched moments before . Like others I was alarmed that having seen my Nikon camera listed in UK sterling to then learn it would come from the States. It must have gone on a plane yesterday and transported overnight to East Midlands airport here in England ( the main freight hub here ), put on a DHL truck soon after and driven 200 miles here to my home in South West England. As I said above, 'Wow', thank you !
Dr Bill Rumball
( Bath, uk)
I placed the order, spoke to Simon at SLRHut and modified the Oder slightly. Speed of delivery was exceptional and the lens is fantastic at a fantastic price too. Unfortunately the lens filters were the wrong size but Simon immediately offered replacements which arrived today.
Orded my Nikon D7100 on Friday night. I received a phone call from Charles, asking if i had found everything I needed, and ensuring i realised i was purchasing a body without a lens. I was then offered an extended battery, plus a 5 year warranty at a discounted rate, along with free express delivery.
I have received emails on a regular basis keeping me up to date and informing me of everything necessary.
The parcel arrived early thursday morning, without any hiccups.
Pity i have to wait until christmas to use the camera! :(
Brought a fujifilm x-m1 from slrhut because even with the £40 international postage it was still one of the cheapest on the net. Rang up because I was worried it wouldnt come in time for my holiday and they managed to process and ship it in 3 days from NY to me near london!! Very Happy
Took a while to order originally, as the company was not recommended on forums, but decided to go ahead anyway due to the price.
Gone for the cheapest delivery, supposed to arrive 7-10 days, but order Thursday and arrived Monday!
Camera looks brand new, with UK plugs, everything works perfectly at a price that is way cheaper than everywhere else, would recommend.
I've bought two high end compact cameras from SLRHut in the past 2 months and I am very pleased with both the price and the delivery (with one slight exception with the UK end of DHL- see later). This is a USA based company, you speak to the US on the phone, New York from the accents I think. Once you've made the order online you will have to call them back to "confirm payment", but also you are offered some extras, like batteries or warranty, but they are ok if you decline these.
The stock seems to be US Spec: both cameras have a US charger with a US to UK adapter included in the (open) box and both were set to US video NTSC, but this is easily sorted.
I paid for Express delivery on one camera (£24.95) and Ground on the other (£14.95). The difference seemed to be a longer wait in the US before dispatch with Ground and even the Ground shipping arrived in less than a week via DHL. Excellent on line tracking with DHL as far as Birmingham UK, but for some reason DHL then left the second camera on our doorstep while we were out, luckily it wasn't stolen!!
No import duties or tax charged. I have no idea if there would be any warranty available from the manufacturer should anything go wrong, but hopefully I won't have to find out.
I will happily use SLRHut again.
Ordered a camera and a lens, SLR Hut were cheapest and delivered within a few days.
I did call them a couple of times before placing the order as their opening hours are 2pm-11pm and they have American accents (everyone I spoke to).
I asked if the products were shipped from America and they said no they are posted from our London address and gave me the postcode. I was more concerned I might be hit with an import duty (which I wasn't) than anything else. I then got my despatch notification by email that said it was being shipped from New York, USA. I see no reason why the person on the phone would have lied? But it was odd that they did. Therefore I found them untrustworthy.
I ordered over the phone, and they also didn't mention the cost of delivery, considering it's £14.95 you would think they would mention it before they charge you that much on top.
Lucky for them they are competitively priced and I had no issues with the actual products so far, however if there had been any issues, trying to pursue a foreign company is so much harder as you have less consumer protection - let's hope it goes smoothly.
Been thinking of buying one Dslr from a very long time and happy to have bought it with Slrhut :)
Price deference was unbelievable so was a bit skeptical but after reading the reviews i thought of giving it a go and i am surprised the way everything went through
Nice work guys
Only one thing i negative experience that i would like to say so that you guys can look into and make changes is that Getting hold of some one to speak to in Customer care took me ages
Other than than i am quite happy to have bought stuff from slrhut and will do in the future as well
I was really impressed with SLRHut as I was slightly skeptical about online electronics companies who ship from abroad (US in this case). However, I didn't need to worry as DHL, the carrier they used, updated me with realtime package information and whereabouts even down to a Google map reference!!. The items arrived all in good order (in 8 days) and we have been extremely satisfied with the service and the price.
I've been done intensive search to look for the cheapest alternative for the Canon EOS 6D + EF 24-105mm f/4 L lens and 2 other companies were cheaper than SLR Hut. However those 2 companies had consistently aweful reviews (1 star from hundreds of customers!), whilst SLR Hut had consistently excellent reviews (5 stars rating).
I received my items quite quickly from the US so in terms of quality of the product and competitive price SLR Hut is great and I would recommend it to anybody for a safe online shopping experience.
The only comment I would say is that I received an email to confirm my order, which I found surprising. When I talked to the sales person I realised that it is a technique to sell you more stuff. I was advised to purchase a 5 hours battery because I was told the GPS consumes the battery significantly (no idea if that's the case if you switch the GPS off). As I had not looked into this I replied that I was not interested. At this point I was proposed the battery for £25 instead of £129.99. That was tempting but I still said no. I received an invoice the next day itemising the cost of the DSLR + Lens, but also the battery at a cost of £129.99! I then phoned back and the sales person admitted there was an error, but as a compromise I proposed to keep the battery (not original Canon) at the cost of £25, which was accepted. Therefore I received a refund of £105 a few days later. I have no idea if this was a genuine mistake and if I would have had to pay the shipping cost to return the battery if I had decided not to keep the battery. This is the reason why I didn't put 5 stars, but would still consider them as a safe online shop to deal with.
Excellent service from SLR Hut when I ordered my new Canon EOS700d. I had mistakenly placed a order for two of the items. SLR Hut picked up on this and immediately phoned me to confirm whether I ordered two cameras, or just meant to order the one item. I was very pleased with this check. They could easily have sent me two cameras and billed me for both.
The item was then delivered by DHL and I was able to track it's progress all the way.
arriving to my home address in the United Kingdom within 4 working days from the USA.
Very impressed with this service
I bought a Canon 6D body only.
Item well packaged and in great conditions.
Great delivery, very quick! Impressive
The not good experience is related to a follow-up call I was prompted to do to SLRHut to further process the order and to be up-sold 2 additional items. After my online purchase I received a pop-up message for 2 Promos and Discounts available, I called-in and spoke to a sales agent.
The salesman was very persuasive, during the call he clearly stated that the Memory Card I would have got was a Sandisk Extreme Pro 95MB/s, so I accepted to purchase the additional 32GB Memory Card and Battery Pack.
Shortly after the call I sent him an email to confirm the same as above and also that the Battery Pack was original from Canon. All of this was done on the same day of the online purchase and well before the issue of a tracking number and if I would have got a reply accordingly to my email I would have had the opportunity to cancel this last unwanted purchase and stick to the camera only.
As I did not receive any email from the sales agent, I then received the unwanted SD Card and Battery Pack. I then wrote a disappointed email explaining all the situation to the same agent as well as to firstname.lastname@example.org and email@example.com. But no reply again.
I eventually needed to call them myself few days later to be advised that I could send back to them the unwanted items and I would receive a refund, but funnily enough the postage expenses would need to be on me.... not acceptable.
Quite a shame all this as SLRHut is selling good quality items at a bargain, so getting lost for peanuts....
I would recommend SLRHut to purchase technology, I am just disappointed at the poor customer service experience and the misleading information provided.
Thank you and best regards
Found the Sony NEX 5R compact system camera on SlrHut website at a very competative price that no other site could touch. Initially thought it was too good to be true, but could not resist the low price. Upon purchase communication with SlrHut was excellent, and the camera arrived within 5 days, even though the shipping time was 7-10 days. I could not fault my transaction with SlrHut and would definitely recemmend to other.
Thanks to all involved for a pleasant transaction.
Purchased the HS50 EXR camera which was a good deal cheaper than Amazon. It came all the way from woodside, New York, USA to my house in Woodside, Fife, Scotland in under 2 days. Very happy with the purchase and would recommend and use again.
After a bad experience with a Hong Kong company I took this chance to buy in stock from the US at a very competitive price, given that the Canon L lenses have an international guarantee. The SlrHut service was very clear and straightforward. The goods arrived even earlier than I expected via a DHL tracking service that worked, even from my mobile, and are as expected, well packed. Happy all round.
A little more expensive than the lowest priced camera, but when you concider the complete package it is a wonderfull bargain. Delivery fantastic tracked all the way thru by DHL. 5 days from ordering to receipt, even after hiccup with my credit card details. Could really expect no more from anyone
Place order on 28th October (to ensure I had for Christmas), received call next day - upgraded batteries, free upgrade in delivery package included. Delivered on 1st November and that was from the States, still waiting for UK orders placed same day
Absolutely terrific have already recommended site to colleagues and friends, will be purchasing again soon
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