Smith & Morris (www.smithandmorris.co.uk) reviews

Smith & Morris (www.smithandmorris.co.uk) reviews

Excellent
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from 0 - 10
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Review by confirmed purchaser

Great price, brilliant service, happy buyer!

Brilliant service, item boxed and delivered way ahead of estimate. I,very found this each time I have bought from smith and Morris. I had wanted a lilac barbour jacket for ages, but no one had them, then I found one here. I had no hesitation buying from this site. Prices always really competitive too. I'd thoroughly recommend
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Review by confirmed purchaser

Excellent online service

Had some questions about the size of two very similar sweaters and got good advice for me to order the right version and size.
When the sweater arrived, it was just a perfect fit!
Thanks.
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Review by confirmed purchaser

Excellent service, easy to order. Delivery earlier than expected.

I called the company having never used them before and was very pleased by the helpful polite staff. Nothing was too much trouble the whole thing took minutes and was very easy. Delivery was earlier than expected and with no extra charges for post it was excellent. I would use this company again and happy recommend it. Well done
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Review by confirmed purchaser

Received in Australia in 4 Business days (plus a weekend)

The customer service reps online were very helpful. Note that as an international buyer they will deduct 20% VAT at checkout which helps as the international postage (express) is expensive at GBP 50. I ordered late night Thursday (early morning Thursday UK) and I received my package on Tuesday afternoon in Australia on the week before Easter. Very happy to have my Barbour bag in hand. Only complaint is that GBP 50 for postage is expensive (i.e. 40% of the cost of my article) but I did want it quickly - maybe the cheaper postage would have only taken a few more days - not sure. Otherwise a pleasant experience, especially when things ordered from within Australia at the same time took just as long to deliver.
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Review by confirmed purchaser

Amazing service, would buy from again.

Great service, will buy from again
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Review by confirmed purchaser

Excellent service

I would order from these again. I received my order within 24 hours of placing my order.
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Review by confirmed purchaser

Quality clothing at realistic prices!

Found site from a google search for a designer item. Liked the vintage style of the web page but found the navigation fussy when moving between labels. Photos of items was exceptional showing the customer the whole range of colours. Would definitely use again and recommend to others. Thanks
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Review by confirmed purchaser

Excellent product

Good price, very quick delivery and a quality product thank you
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Review by confirmed purchaser

Perfect

Order came even quicker than I expected. Perfectly packaged, item reasonably priced AND it was something I couldn't find online anywhere else. Only negative was that the delivery box said it contained "shoes" so was busted by my husband.. Next time please write "Nothing to see here..."
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Review by confirmed purchaser

Good.

A good selection of Barbour clothing. Shipinternationally
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Review by confirmed purchaser

Sérieux et professionnel. Serious and professional.

Nothing to say about the quality of this site both on service delivery; Are not used to being ordered abroad I was a little worried but everything went very well and I renovellerai my orders at smith & morris.
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Review by confirmed purchaser

Great speedy service and good price

Bought a lightweight Barbour jacket for the spring.
Lovely fit and very reasonable too.
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Review by confirmed purchaser

Great!

Very good and fast. I orded to Sweden.
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Review by confirmed purchaser

Brilliant service - will definitely be using again!!

Ordered a Barbour jacket online n it was delivered within a few days. There was no problems with the ordering or delivery n i am very happy with the website
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Review by confirmed purchaser

Good quality clothes. Good quality service

Fantastic clothes , delivered next day !
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Review by confirmed purchaser

great service and fast delivery

great service and fast delivery
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Review by confirmed purchaser

ABSOLUTELY FIRST CLASS SERVICE!

The service I received from Smith and Morris was absolutely first class - the product was beautiful, well packaged and was delivered very quickly. I did have to return the jacket which I ordered (as I had ordered too large a size) and found the customer support and communications to be fantastic - Jayne Smith in particular was exceptional in this respect with regular updates by email throughout.

The replacement jacket arrived very quickly and I have to say that I was as delighted with the purchase as the customer support! I would recommend Smith and Morris to anyone.
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Review by confirmed purchaser

very quick and fast service, would def use again.

Brilliant speedy service.Goods were great value.My original order arrived very quickly but the size on the bag didnt reflect the jacket inside.You pay £2.50 for a return prepaid label.I returned the jacket that was sent in error and asked for a free pre paid label incase when the original correct size id ordered in the jacket didnt fit.This request wasn't allowed. I thought this should have been fulfilled as the mistake was on their part.Apart from this I was pleased with the product.Despite this wee mishap I would have no problem in recommending or using again :o))
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Review by confirmed purchaser

They deserve ten stars

I ordered a jacket for my husband but unfortunately it was to small. The customer service department were a pleasure to deal with. I did not buy the jacket from them in the end but their service was faultless and I only wish I could have made the purchase as they are a pleasure to deal with
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Review by confirmed purchaser

Off the planet Customer Service

My goods become faulty within 2 months of purchase, I rang the customer services desk and the process to send the item back was slick, quick, and wrapped up within under a week.

Precise questions were asked to ascertain to level of damage, excellent empathy for the customers predicament , return information was sent out within minutes and the item was dispatched the same day the received the faulty item – excellent work

Smith & Morris Details

FREE UK DELIVERY

We are pleased to offer FREE UK delivery on our full price merchandise.

21 DAY SATISFACTION GUARANTEE

We want you to be completely satisfied with your purchase, and so are pleased to offer a 21 day satisfaction guarantee. Items may be returned to us for exchange or refund within 21 days of receipt. Returned items must be received unworn, with all appropriate tags and in a saleable condition. Please note that sale or discounted items must be returned within 7 days of receipt.

PEACE OF MIND RETURNS

We now offer a ‘Peace of Mind’ UK Returns label for just £2.50!

About Smith & Morris

Smith and Morris Retail Ltd is a leading, award winning and independently owned Barbour supplier. We are proud to offer Barbour products online to our customers in the UK and Ireland.

Visit Smith & Morris (www.smithandmorris.co.uk)

Contact information

Call us on: 0844 844 8998
We live here: The Old School, Stone Road
ST5 5EG Newcastle
United Kingdom

Category

Smith & Morris (www.smithandmorris.co.uk) is ranked 24 out of 90 in the category Fashion Accessories

Smith & Morris (www.smithandmorris.co.uk) is ranked 119 out of 741 in the category

Smith & Morris (www.smithandmorris.co.uk) is ranked 13 out of 94 in the category Ladies wear

Smith & Morris (www.smithandmorris.co.uk) is ranked 20 out of 97 in the category Menswear

Smith & Morris (www.smithandmorris.co.uk) is ranked 15 out of 108 in the category Shoes

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