Have bought a number of items from Snow & Rock and never had a problem. However purchased a pair of £150 walking boots and unfortunately they didn't quite fit correctly so l returned them for a refund. Service was excellent. They have a return service called collect plus which was really easy to use. Returned the goods and three days later a had a refund on my credit card. No hassle whatsoever. Always reassuring when web sellers are as efficient dealing with returns as they are selling the goods in the first place. Would highly recommend Snow & Rock. Excellent service.
I bought an excellent Act'eryx jacket at the online shop. I live in Denmark so service, guarantee and transportation was important to me. They answer e-mails really fast and even matched the cheapest price I found online.
I would definitely recommend shopping from snow+rock. The only minus I can add is the carrier OCS Worldwide. I was lucky to be home upon package delivery, but it's difficult finding out where to pick up your delivery in case you're not home.
I spend a lot and time and money in this store. The product which I buy is top quality. They really provide brilliant mountain and climbing equipment. If you have any problems with the equipment they've supplied, they will send you a replacement free of charge to anywhere in the world. They are truly a great store one of the best!