In the last year I have placed three orders with DAPW: I bought a mattress topper and two sets of silk-filled pillows. The products are excellent quality and value. The Luxury Pure Silk Pillows are exceptionally comfortable. I appreciate the detailed information about all products on the DAPW website - for example, what type of silk is used to fill the pillows. All three orders were dispatched and delivered very promptly. I was notified by text message when to expect the courier, which was very helpful. Between the last two orders I moved house, and the most recent DAPW catalogue offering a summer discount was sent to my old address as I was placing my last order. On learning about the offer that I had just missed because of the address mix-up, I e-mailed DAPW Customer Service. They responded immediately, updated my address and applied the discount retrospectively. In my view, this is exemplary customer service - thank you, Darrell. I look forward to the next opportunity of buying something nice from DAPW either for myself or as a present for someone else.
To reply as a company, please log in to your business account.