Sofa Company reviews

ONLY DRAWBACK WAS DELIVERY

, Ordered suite on the saturday by phone , received e-mail on monday to say it had been despatched , had a phone call on tuesday to see if i could take delivery on wednesday , wow i thought this is good :) then i received a phone call on wednesday to see if i could take delivery on thursday, hang on i said had a phone call yesterday to deliver today, not us he said we have only just received it in the depot ? so arranged delivery for thursday , Wednesday lunch time big delivery lorry turns up , yes he has a delivery and it was the settee, but no chairs :( quick phone call to the company who advise me all is well and the chairs would come the next day they had been sent from a different warehouse , spent a night of worrying about whether all would match , the chairs turned up the next day all was well it all matched and is a very nice suite , the only drawback i can see is the delivery part of the service i spent 2/3 days worrying about where it was and would i get it and also getting it into the house with kerbside delivery managed it in the end , and am very pleased with my suite .

Natalie Cuffy found this review useful

g rothwell ramsbottom

would recommend the sofa co to anybody
I emailed to check stock on monday 16th was dealt with by a really helpfull team I ordered monday eve and as promised received the confirmation e mail

the sofa was as promised delivered on Thursday 19th on unpacking were really impressed with the quality of the sofas

thank you sofa company you have delivered what you promised

Natalie Cuffy found this review useful

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Surprisingly good

I was dubious about ordering from this company for 3 reasons:
A). The showroom is too far away for me to view the product and the price is so cheap I assumed that the quality would be low.
B). Their website gives lots of information re what to do if your sofa arrives damaged, which led me to believe that this is a regular occurrence.
C). Kerbside delivery only. How would I get them into the house and unpack them alone.

I needn't have worried. The Burlington corner sofa arrived next day (extra £20 but worth it). Very helpful delivery man helped me carry them into the house and had a cuppa whilst I unpacked and inspected (it may have helped that I put on lippy and a low cut top and made it clear that the kettle had just boiled!).

Sofa is perfect fit for the corner bay window space and is the only one I could find anywhere with these dimensions. I had a quote of £3900 for a bespoke sofa to fit this space...
The red colour is thankfully slightly darker and classier than as shown on the pic on website but is an exact match for the swatch they had sent me.
Quality is better than I had expected and very similar to IKEA.

Overall I'm very happy and would not hesitate too recommend them.

Natalie Cuffy found this review useful

You get what you pay for, and a little more.

I live in Newton Abbot and went to visit the Sofa Company, they didn't have the item in there showroom I was after but had something similar which i was able to sit on. I was impressed with the overall quality but you could tell these were budget sofas.

I was advised by there staff that the delivery was only to the kerbside, which wasn't an issue for me, make sure you read the terms and conditions. Overall the staff were very friendly and helpful so I was not to worried.

I ordered the Items on-line and within 5 days the sofas were delivered to the kerbside, make no make mistakes this was to the kerbside but as this was explained to me I couldn't grumble.

Once we got the sofas inside my property and unpacked them I must say I was very impressed, having not seen these items the quality was much higher than that in there showroom.

Would definitely recommend if you can live with kerbside delivery, the sofas are worth more than the price you pay.

Sue Loughran and Natalie Cuffy found this review useful

kerbside delivery from sofa-company.co.uk website

I bought a lovely brown leather sofabed from this company sofa-company.co.uk for only one reason - that they managed to deliver the sofabed within 2 days of my phone call. I came across their website and they said they could deliver the next day. So I gave them a call and they said they would deliver in a week. When I pointed their next day delivery promise on the website, they agreed to deliver in the next 72 hours with a surcharge of £20.

They advised me to have someone with me when they deliver the sofa. When I said why, they said they might not be able to carry the sofa into the home. This was the first I heard on the grounds of health and safety.

When they delivered the sofabed as promised, the courier men refused to bring the sofabed into the home even when we asked them politely. They just left the sofabed in cardboard box on the kerbside and left. I could not believe it. It was raining and I could not carry the sofa inside. I had to call someone to come and help us carry the sofabed inside.

This was a big disappointment.

Otherwise the sofabed is lovely and elegant.

ABisset found this review useful