Sojeans reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Misleading 30-day returns policy

Liked the clothes, but the sizing was a bit awry. When I wanted to return one item due to item not fitting correctly, was told I could only have a credit note, not a refund, even though they were unable to supply correctly-sized item as a replacement. Sorry, this is unacceptable and means I definitely will NOT use sojeans again (maybe the brand-name sosojeans would be more apt?)
    Sojeans
    TrustScore 7.1 / 10
    300 Reviews

    Reply from Sojeans

    Dear Mr. Smith,

    It was a pleasure speaking with you and I am glad we got the situation clarified. As always, I am looking for a solution that pleases our customers, I just kindly ask to be notified.

    As I mentioned, clients are entitled to a full refund for returns within days after delivery and exchange or credit note for returns within 30 days.

    Kind regards,
    Kate
    Comment (?)