Ordered Reason 7 from Soundware, found them online and they were about £8.00 cheaper than anywhere else and this included free delivery. Ordered in the evening and it was packed and despatched before lunch the following day. Tracked courier was used and it was here in less than 48 hours.
I ordered online from Soundware a USB/midi Alesis Keyboard. It was delivered on time and I was advised by e mail of the delivery 1 hour window. which was adhered to. Unfortunately, the keyboard had a malfunction and a telephone call to Soundware assured that a replacement would be with me in two days time and the faulty keyboard would be collected. This came to pass and the instrument was replaced and the faulty one collected as promised. The replacement was in full working order. Although initially I had a disappointment this was dealt with speedily, efficiently and politely. Full marks to Soundware.
Really impressed with the customer service and communications of this company. I ordered the Arturia Microbrute synth for my husband the week before Christmas with delivery due the next day, had an apologetic email early on the due day saying it would now be delivered the next day (fortunately I was able to be in to receive it). Given an hour slot in which it would be delivered, and it was, well packaged up. Ecstatic husband, job done!
I contacted Soundware on the suggestion of a colleague. I had a MiniMoog vintage synth that had languished for too long in a garage and needed some TLC and I wanted a delay/reverb unit to use with it. Right from the first contact I sensed that here were people who were both eager to help and who knew what they were talking about. Their engineer was able to sort out the Moog for a very reasonable charge and I had very good advice on the delay unit. Everything went efficiently and my dealings with them inspired complete confidence. This shop isn't interested in just selling you gear, it wants to enable you make and create the type of music you want. And all this with a really friendly attitude and a sense of humour too! This is how it should be.
Can't fault the service, prices or delivery - as long as Soundware go on giving their customers all they could wish for, they can be assured of a bright future. Five stars are not enough - I'd give them ten!