Wanted to get the heck away from Amazon, so discovered this outfit on a search after rejecting a few others. Great price, and when through no fault of Soundware the unit was defective, they helped navigate the problem and then didn't hesitate to arrange a swapover. Brilliant, feels like a close bunch running this outfit. I will use repeatedly in future.
I purchase my Reason Software from Sound Pilot and was very pleased with the advice I received on the product. The product was dispatched straight away and I received it the next day in perfect condition. Very happy.
I used Soundware to buy some software that was needed quite quickly - they were very helpful and ensured the order was processed quickly and the item got to me in good time. They were also the best on price!! Highly recommended.
It was helpful speaking to someone over the phone when I called to make well informed advice before making a purchase online. My purchase was delivered on time and I was given a voucher for my next purchase.
Great service, very helpful and very fast delivery, will deffinately use you again. Thank you
disappointed due to purchasing lights for a school disco in plenty of time, the site said lights were available, not receiving them by the said date and when i spoke to the shop on the telephone i was told they would not be in for at least another month. No lights at the kids disco! they did eventually arrive when said after a long wait. If i had known i would not have ordered them in the first place. Verbal apology over the phone but im sorry people want more than that now so i will not be using or recommending the company again. given that we purchase PA equipment and i have just personally bought 2 flight cases, a set of active monitors with passive connecting speakers and also a wireless microphone system that is a few quid missed out on.
I wanted to use a company that would do exactly what it says - no hassle. I discovered Soundware to be that company. Straightforward ordering and speedy delivery - every customer's dream.
These guys provide the most amazing service! I placed the order online after 9pm on the Tuesday and received an emai the next day saying the goods had been despatched. I was able to track the delivery and was given a delivery time of 1 50pm on Thursday. The delivery was recorded as 1 49pm! I cannot praise this company enough.
My recent purchase of the Alesis Phono Link from Soundware, has allowed me to condense all my vinyl records, and now I carry my entire music collection on one memory stick. Unbelievable that so much space has been released by one simple device, and now all my music, collected over a period of 40 years, is in my pocket!
I was really impressed with the advice and help of the staff at Soundware and their website so decided to by from them rather than my local store on that basis. However, the delivery was painful. Someone stayed in all day to receive the delivery but it never turned up. Apparently, they tried to deliver but no one was in! Next day someone stayed in all day but it never turned up - it was mistakenly left at the warehouse for pick up. 3rd day stayed in all day and I finally got delivery from miserable bloke at 5pm.
But I would use Soundware again definitely.
Purchased a mixtrack pro a good few months ago and put it aside as a Christmas present.
Some of the software didnt work when opened. Despite me buying it about 5 months earlier Soundware sorted out the software for me - was a duff code sent from manufacturer nothing to do with Soundware.
The after-sales service is above and beyond. Fantastic customer service.
I would definately recommend Soundware and I wouldnt hesitate to use them again.
Many, many thanks.
I ordered a Nord Drum from these guys. Within two hours of ordering i had received a text message to tell me that it had been dispatched and the exact time that it would arrive the next day - 10 am, and it arrived at 10 am. No waiting in all day for a delivery and not knowing if it'll come or not. Great service.
Good to speak to a real person after a fruitless internet trawl through the usual suspects.
Amazing to find this specialist shop so close to home. Knowledgeable and informed staff. Excellent service.
I've only discovered this business recently but would certainly use again. Not only are their products very reasonably priced but delivery is carried out by efficient courier services, the item arriving the next working day.
I had been looking for this particular item everywhere only to find it was sold out or I could pay now and WAIT....soundware had the item in stock at best price around and stuck to their promise when I asked that they definitely had them in stock. Delivery was super fast and I am now very happy to have this product and very impressed with their service will give them prefential treatment next time I am considering a purchase like this!
I ordered a soft case for my boom pole and it all went ahead without a hitch.
I bouthg a ESI Maya 44xte Sound Card for my Fiancé for Christmas. He's built a white PC with a window on the side so this soundcard looks great inside it. Thankfully he says it's great as well as good looking. Zero latency and great amplification whatever that means? Not to mention this is the best price I could find, and I looked everywhere!
Great customer service, a pleasure to do business with. Recommend 100%!
got my order within a couple of days great delivery service text me when they were comin and they arrived well within the two hour speace time they alloted, overall great service will definately reccommend and use again
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