Purchased a mixtrack pro a good few months ago and put it aside as a Christmas present.
Some of the software didnt work when opened. Despite me buying it about 5 months earlier Soundware sorted out the software for me - was a duff code sent from manufacturer nothing to do with Soundware.
The after-sales service is above and beyond. Fantastic customer service.
I would definately recommend Soundware and I wouldnt hesitate to use them again.
Many, many thanks.
I ordered a Nord Drum from these guys. Within two hours of ordering i had received a text message to tell me that it had been dispatched and the exact time that it would arrive the next day - 10 am, and it arrived at 10 am. No waiting in all day for a delivery and not knowing if it'll come or not. Great service.
Good to speak to a real person after a fruitless internet trawl through the usual suspects.
Amazing to find this specialist shop so close to home. Knowledgeable and informed staff. Excellent service.
I've only discovered this business recently but would certainly use again. Not only are their products very reasonably priced but delivery is carried out by efficient courier services, the item arriving the next working day.
I had been looking for this particular item everywhere only to find it was sold out or I could pay now and WAIT....soundware had the item in stock at best price around and stuck to their promise when I asked that they definitely had them in stock. Delivery was super fast and I am now very happy to have this product and very impressed with their service will give them prefential treatment next time I am considering a purchase like this!
I ordered a soft case for my boom pole and it all went ahead without a hitch.
I bouthg a ESI Maya 44xte Sound Card for my Fiancé for Christmas. He's built a white PC with a window on the side so this soundcard looks great inside it. Thankfully he says it's great as well as good looking. Zero latency and great amplification whatever that means? Not to mention this is the best price I could find, and I looked everywhere!
Great customer service, a pleasure to do business with. Recommend 100%!
got my order within a couple of days great delivery service text me when they were comin and they arrived well within the two hour speace time they alloted, overall great service will definately reccommend and use again
I am from Portugal, and I was afraid because it was my first online purchase but everything went very well. I did my purchase before New Years Eve and after 1 week i had it at home, without any problem. Great price and in wonderful conditions! Apart from that I was getting the status of the process by email. I recommended!
The only challenge we ran into was that I was ordering from abroad (Madagascar) and was trying to arrange for a friend to pick up the order. But I was impressed with the communication between Soundware and myself.
I spent way too long shopping around. Save time and get to these guys now.
I would recommend product to anyone. My husband loves the keyboard. He won't stop playing it. Great for those in music making and production. Thank you. Great service and communication. Easy transaction and fast next day delivery.
Tucked away in a Newcastle suburb is the finest collection of DJ and audio supplies around. The friendly website makes it easy to find gear at competitive prices, but for a real treat, head over to the shop itself and be like a kid in a sweet shop, browsing and testing the fantastic array of hardware and software. I'll be coming back for more as soon as finances allow!
the website did not make it clear that while the item i ordered was available it was not actually in stock in the shop and would have to be ordered in. Money was also taken out of Paypal account immediately instead of 3 weeks later when item was in stock which lead me to think it was on its way. I had to phone the shop to find out where it was as i thought it had got lost in the post.. Item did arrive eventually and was we wanted.
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