I ordered my husband a pair of sport sandals when they arrived really quickly they were a bit small. I sent them back free of charge and they sent the exchange pair I requested within 2 days! The second pair were also too small when I rang the lady I spoke to was great really helpful said no problem return this pair and they will again send me the next size up. Nothing was too much trouble will definitely order from them again
I would fully recommend visiting the South West Mountain Sports web site. Very competitive prices and the service I received was excellent. When the Keen shoes I had ordered unexpectedly turned out to have a 2 month delivery time they telephoned me and I was able to amend my order to shoes that were in stock and received them in the post next day. I will be using this company again. In an age where I find that customer service is often very poor or non existence the friendly and efficient service from South West Mountain Sports was a refreshing change.
Very positive experience from my first time using this company. Price was competitive, and delivery was fast. I had some questions and had good responses from both email and telephone. All in all, no problems and very happy with my purchas
I ordered a travel cot on tuesday and it arrived on thursday (I live in glasgow). There was an issue with my post code and someone from south west mountain sports immediately called me to sort it out. i'm very pleased with the overall shopping experience with them and have already recommended them to friends.
Bought a womens Rab gilet, as a replacement for my current one (had an fight with some rose bushes and came off worse. Brilliant garment, light extremely warm and comfortable. Price wise did a fair bit of research and unable to find one cheaper anywhere. Only took a couple of days to arrive.
As a first time buyer you can be a little apprehensive but having committed the purchase I can homest say that the notifications received, the care on the product packaging and the overall experience were met positively. Will certain consider my next purchase from here.
This was my first time buying something from south west mountain sports and I wouldn't hesitate in recommending them to a friend. The website is easy to navigate and they reply promptly to any inquirys.
Purchased the Montane Expedition 100L kit bag from South West Mountain Sports, best price by far to be found on the net, and the super fast delivery was just an excellent bonus, took the free postage option on delivery which suggested a few of days to wait, but it arrived the next day. Superb organisation, if only there was more like them out there.
As for the bag, superb construction, extreme lightweight material, can't wait to get to use it.
Excellent All Round.
I had actually forgotten about this order when I was called and it was explained that they weren't happy with the quality of the product that had been provided to them by the supplier and were planning to send a more expensive alternative at no extra charge. The replacement product arrived promptly and more than meets my expectations.
Easy transaction, good communication, jacket at bargain price, secure packaging & offer of free return for alternative size - no comparison. Will definately use again.
I'd finally had enough of the cold so decided to invest in a North Face jacket, new to south west mountain sports it came up in the search engine and their price for the jacket I wanted was competitive. I ordered it next day delivery and it arrived before midday the next day, in pristine condition and snug as anything!! Very pleased, will definitely be putting the company in my favourites! Thanks.
South West Mountain Sports is a really good website to use. They had a few fantastic bargains, and it was really quick and easy to order. The fleece and socks I ordered arrived the following day – which was fantastic!
really helpful staff.ordered a pair of merrell boots and changed my mind on the size as soon as i ordered them.when i phoned to change size,i was amazed to hear that they were already packed and on a pallet.package was retrieved,size changed, and the boots arrived very quickly.huge saving on local prices,can recommend this firm with no hesitation. thanks very much.Don.
Appreciated MountainSports quick delivery. Item was carefully packaged, and garment was still wrapped in it's protective sleeve even for the shipping, so it arrived in perfect brand new condition.
Beaucoup de choix, les sac à dos de la marque et les modèles que je cherchais, un service client compétent, à l'écoute et sympathique ... des prix très en dessous de ceux pratiqués en France... et je vous ai passé commande.
Délais de livraison tenus, livraison conforme à la commande, un site en €, et le service Paypal qui indique exactement le coût du change de la £ vers l'€, bref, parfait !
A une prochaine fois peut-être.
Many choices, backpack brand and model I was looking for a competent customer service, attentive and friendly ... prices well below those in France ... and have you ordered.
Delivery required, delivery according to the order, a site in €, and Paypal service that pinpoints the cost of changes to the £ €, short, perfect!
At another time perhaps.
Very easy transaction, item in stock, competitve price and with trackable delivery - thanks
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We offer a further guarantee in conjunction the manufacturers guarantee. If you find a fault with anything that you buy from us within one year of purchase due to defective workmanship or materials, we will either replace, repair or refund you