South West Mountain Sports reviews

South West Mountain Sports reviews

Excellent
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About

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Great product range, excellent returns policy and unrivaled customer service!

I ordered a jacket that, in the flesh, was not exactly what I was looking for in terms of size or fit. I bombarded Mike from Customer Services with questions about the sizing and other similar products and he was unbelievably helpful. I decided upon another product with his recommendation and his sizing advice was perfect. I ordered a size up from normal and could not be happier!

He didn't stress me out with returns deadlines and made me feel like I could take my time with deciding on what I wanted to do. He kept me regularly updated and was so friendly! I will definitely be recommending this store to my friends!
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Awesome customer service, so fast and super friendly!!

I entered the country incorrectly on the order and quickly got a personal email asking for the correction. I then spoke on the phone to the friendliest customer service representative I've every spoken to - what a hero for being so lovely despite the fact that he was working on Christmas Eve! All the best to you :)
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Review by confirmed purchaser

First Class Product and Delivery

I am very pleased with the product (Medical Kit) and the service provided by South West Sports.
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Review by confirmed purchaser

Excellent Service

Good informative website easy to follow. P{laced order and received before time. No problems when phoning no "endless loops to follow" phone answered by someone who knew all about customer service and spoke the "Queens " English. Hurrah!!!
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Review by confirmed purchaser

Painfree shopping

Item shipped quickly, everything as described.
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Review by confirmed purchaser

Real human beings!

I had a query, so phoned for clarification. Lines were busy, but I was called back within minutes. Problem solved, boots purchased, goods despatched that day. Charming, knowledgeable staff and exemplary service. Well done.
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Review by confirmed purchaser

Quick, perfect quality, great price!

For my NorthFace Hedgehogs shoes, South West Mountain Sports was the cheapest online. It's best service ever too! Free delivery AND super FAST! Shipped the same evening, with me the following day! :)
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Review by confirmed purchaser

Goods were not in stock (in spite of what website said) but were obtained and I received regular updates on status.

Goods were not in stock (in spite of what website said) but were obtained and I received regular updates on status.
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Review by confirmed purchaser

Good service and best price

Competitive price and speedy delivery. Would shop from South West MS again.
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Review by confirmed purchaser

excellent service

It is sometimes difficult buying stuff online because you can't pick it up and look at it. No worries, SWMS has a excellent returns policy. You get a pre paid returns sticker with your invoice to return and exchange stuff free if it's not quite as you thought. I returned the tent pegs I bought and SWMS exchanged them and sent my new order within a week.
Brilliant!
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Review by confirmed purchaser

Very good product and packed very well

Brilliant company to order stuff from.
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excellent

quick, painless, perfect service!
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A solid service

A great shopping experience with no troubles at all, would definite return again.
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Review by confirmed purchaser

Absolutely brilliant!

Great product, very quick delivery!
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Review by confirmed purchaser

Fast and good price

Cant believe how fast the service was, even to the Scottish highlands. Price was the best of the web and choice varied too.
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Review by confirmed purchaser

A++++++++++

Very fast first class would use again
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Review by confirmed purchaser

Sue deserves a pay rise - immediately :-)

Excellent quick communications, very fair & reasonable - Sue is perfect - if you model the rest of South West Mountain Sports on Sue you will be a FTSE top 10 company in no time at all !!!
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Review by confirmed purchaser

Great service.

Postage was free, price for Keen sandals was very competitive, so very happy customer.
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Review by confirmed purchaser

Excellent prompt service.

I needed some new tent pegs for a mountain marathon and they arrived promptly. Excellent service.
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Review by confirmed purchaser

Perfect! THANKS!!,highly recommended.

Perfect! THANKS!!,highly recommended. excellent service would recommend to anyone

South West Mountain Sports Details

About this company

Well, we are South West Mountain Sports, an e-retailer of premier outdoor clothing and equipment. Official UK stockist of Mountain Equipment, The North Face, Rab, Marmot, Keen and more. Our aims as a retailer are simple. Stock the best stuff and have it in stock all the time, deliver gear for free over £30, let our customers return items easily and give the very best customer service of any outdoor website.

Visit South West Mountain Sports

Contact information

Call us on: 01747 637763
We live here: 14A Bennets Field Trading Estate
BA9 9DT Wincanton
United Kingdom

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