I bought a North Face jacket for my husband. It wad £40 cheaper than elsewhere with free p&p with immediate dispatch over the Xmas period. Sadly the jacket wasn't quite right (fussy husband-lol!) but return was easy and for only £2.20 ( it was a heavy winter coat) they have agreed to a full refund (the return would have been free if i was exchanging the item!) which I think is more than fair. I didn't quite get it right with my choice this time but I would certainly use this shop again.
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