Spectacles Direct reviews

Spectacles Direct reviews

Excellent
9.8
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Review by confirmed purchaser

Fantastic service

I desperately needed a pair of glasses in an emergency. I had broken mine a few days before I was due to go on a trip away. I explained this when I placed my order with Spectacles Direct late one evening and the next day I received an email assuring me that my order would be made a priority.
Spectacles Direct needed to confirm an aspect of my prescription and left messages on my answer phone as well as emails to confirm the details. I called Wayne back, who was extremely professional and reassured me that my order would be dealt with as a priority. I placed the order on the evening of the 1st, the confirmation call was made on the 2nd and I had my new glasses by the 4th. I needed them for the 6th so that was an even faster turnaround than I was hoping for!
The spectacles themselves were the cheapest I could find as I wasn't sure what to expect from an online retailer. They are actually made to a very high standard. The arms even have return springs which the high street companies charge extra for. I am usually very dubious about online shopping and never leave reviews but on this occasion I was very impressed. I would definitely recommend Spectacles Direct. If Wayne isn't given a promotion or pay rise I would be extremely surprised!
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Review by confirmed purchaser

Efficient, friendly, great value!

I dealt with Wayne throughout and was treated thoroughly professionally.

The packaging arrived promptly and I had an email from Wayne to progress very quickly.

I spoke to him on the phone and he was so efficient.

The turnaround time on putting my new lenses in was incredibly fast too. This is the way forward in my opinion- such great value compared to High St opticians.
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Review by confirmed purchaser

The future is clear - the future is Spectacles Direct.

An absolutely brilliant service by people who showed they really cared that I was ordering glasses that were best for me - even making suggestions which fortunately resulted in my glasses fitting properly which wouldn't have been the case otherwise - I doubt I would have received this level of service elsewhere.
The icing on the cake was that the glasses arrived very quickly - about 4 days earlier than my wife's who ordered hers on the same day from the market leader.
My sincere thanks go to a very professional team who deserve to succeed.
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SUPERB

I am absolutely in love with my new ray bans!
Thank you so much for such a smooth transaction. Delivery was extra fast, I must say I did not expect it to be that fast (within one day).
Item securely packed to make sure it does not get damaged!
I am definitely going to recommend Spectacles Direct to my friends, and I am pretty sure that I am going to use your perfect service again!
You can be proud of all your hard work!
Thank you again!!
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Review by confirmed purchaser

Great service from start to finish.

The customer service you receive is of the highest standard. The team keep you updated throughout the order from start to finish. They accepted my eyecare voucher which discounted the already great price of my new glasses. I am very pleased with the quality of the frames and the prescription feels spot on.
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Review by confirmed purchaser

Delighted with quality and price - a first-rate service!

I am very impressed with the appearance, comfort and quality of my new replacement varifocal lenses. They are far superior to the original lenses and at a very attractive price. My rimless frames now have a new lease of life.
It was a very easy ordering process, prompt and efficient . I will certainly consider using Spectacles Direct again.
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Review by confirmed purchaser

Very fast delivery time

Looked all over for this frame everywhere sold out, or charging way over the odds. Ordered on the Thursday recieved by the Saturday. Very happy with service.
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Review by confirmed purchaser

Amazing price. Speedy delivery.

I was given very useful information when I phoned with a query.
The ray ban frames I ordered are so much cheaper than elsewhere. And arrived within 24 hours.
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Review by confirmed purchaser

Great Service

Prompt and efficient service and a great price - thanks
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Review by confirmed purchaser

Excellent service very helpful in all aspects.

The service was fantastic and all communications where very professional throughout. My glasses where dispatched within 48 hours I would recommend them all day long.
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Review by confirmed purchaser

excellent

very quick and fuss-free service
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Review by confirmed purchaser

Buuying new lenses for an exitsing frame was a very smooth, easily navigated and quick process.

Communications were spot on, prompt, professional and polite.
Glasses were delivered in the promised 5 day time frame.
The company can only be recommended, A perfect deal !
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Review by confirmed purchaser

I ordered a second pair-needI say more?

An easy ,straightforward and pleasant experience which included speaking to a real person who responded promptly,clearly and effectively.Thank you.
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Review by confirmed purchaser

Great idea well executed

The arm on my reading glasses failed and the repair didn't hold. Meanwhile I had distance glasses in a quality frame doing nothing, as I no longer need them. So getting them reglazed for reading seemed like a great idea.
Pack came quickly and once it was returned, SD kept in regular contact by email, even at weekends. They even contacted my optician themselves to check out a query on the prescription. I've now got the glasses back and they're perfect, at a reasonable price.
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Review by confirmed purchaser

As good as it gets

I have ordered several pairs of spectacles from Spectacles Direct and have always had first class service and personal attention at all times. Courteous, prompt and efficient. No better company.
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Review by confirmed purchaser

Wonderful

Efficient, speedy, courteous, great value.
Massive thanks to Wayne and the team for all their help. Fantastic service.
This was my best ever online purchasing experience.
Will use SpectaclesDirect.co.uk again and again.
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Review by confirmed purchaser

Great Service!

Was very pleased with the service from Spectacles Direct.
The frames I ordered were competitively priced, and the delivery was exceptional actually receiving my glasses with prescription lenses within two days.

Thoroughly recommend.
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Review by confirmed purchaser

Excellent Service

Very helpful and informed response from the person who served me.
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Review by confirmed purchaser

Easy, good value, quick service

Having been horrified at the cost of "designer" frames on the high street I decided to look online. I was shocked at the difference in price - £200 in my case. I was nervous of risking online glasses as I was unable to try the frames, but this can easily be solved by trying on in the high street. The online ordering was simple and quick. The order was immediately followed up with a prescription request, which again was easier than I thought. You literally copy down what's on the page! My order was acknowledged straight away. I ordered Sunday night & my new glasses were in my hands Thursday morning. I was nervous when I first put them on but they were a perfect fit & vision was perfect too. I have saved a fortune in time & money & won't hesitate to use this company again. I have already recommended you to several friends.
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Review by confirmed purchaser

Excellent service and quality. Helpful staff. This is my fifth pair of specs. from specs direct

I would fully recommend the service quality and speed of delivery. Staff very helpful.

SpectaclesDirect.co.uk Details

About this company

Visit Spectacles Direct

Contact information

Call us on: +44(0)131 553 9000
We live here: 25 Stewartfield
EH6 5RQ Edinburgh
United Kingdom

Category

Spectacles Direct is ranked 7 out of 90 in the category Fashion Accessories

Spectacles Direct is ranked 25 out of 739 in the category Clothes & Fashion

Spectacles Direct is ranked 2 out of 21 in the category Eye Treatment

Spectacles Direct is ranked 3 out of 33 in the category

Spectacles Direct is ranked 4 out of 24 in the category Sunglasses

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