I cannot award this company any stars. Over three months ago I returned an item for exchange and STILL have not received my replacement. No money has been credited to my account and I have not had any communication advising there is a problem replacing. This company are disgraceful, No one replies to emails and no one answers the telephone, Shocking customer service!!! I should have known the customer service was going to be bad as the young girl i arranging the return didnt seem to know the address and had to put me on the phone to someone else who was barking orders in the background.
I would advise anyone thinking of buying this company to steer clear and save yourself alot of hassle!!!!
Food comunication and very Quick dilivery - and a lot of Nice clothes to but
Ordered a pair of trousers that looked good on the computer. My order arrived to Denmark two days later and I was happy to see that the trousers where in fact a super quality product. Will definatly buy more!
I bought two packs of Puma socks on ebay. Not only are they the real thing but the service was excellent and I was kept updated about my order throughout. I would definitely use again and recommend to anyone.
Goods ordered 10 Jan 2013 I paid £4.99 for next day/24hr delivery. I was told in email to expect delivery 11 Jan 2013. However Goods were not delivered until 16 Jan 2013 an additional Five Days Late. I have send a email to your sales however this has been totally ignored and I have not received a reply. You can expect to see Ebay Negative feedback to reflect very poor the service provided i.e. delivery/ lack of communication as you did not reply to my emails.
Saw these Timberland Earthkeeper boots at a great price and couldn't resist treating myself.
Got plenty of info about delivery, tracking etc and even though it was Christmas holiday they came nice and quickly.
Typically great Timberland quality & comfiest boots I have had in a long time !
Paid for 24 hour delivery on Dec 29th at a cost of £4.99. It said it would be delivered on or before the 2nd Jan. It was a gift for my friends birthday on the 2nd. It didn't arrive so I asked to cancel the order and bought a quick last minute gift somewhere else. The item arrived on the third. I messaged the company three times over four days before getting an answer. They haven't said sorry and i asked for a refund for they haven't answered. I am currently going through paypal to try and get my money back.
Said they used Royal Mail for delivery however they do not. Take ages to reply to emails. Told your item will be delivered the next day. Confirmed by email and phone. Doesn't arrive until 3 days later. Blame it on the courier that you are told gives a 'superior customer experience' I don't think so. I won't be back.
I was surprised about the fast delivery to germany. It took only 3 days.
Great service, speedy delivery and excellent product could not have asked for more will buy again from this site.
Really happy with the quality of my product and it's the cheapest I have found them however, I did not appreciate the delivery driver leaving my product in the dust bin outside and not even leaving me a note to say he had been or where they were!! I had to phone customer services to find out where my order was as I hadn't heard from them for 12 days. The box was soaking wet from the rain but luckily the boots were not damaged!
Customer found this review useful
To reply as a company, please log in to your business account.