I love this place, friendly, knowledgeable staff, know their stuff inside out, and happy to impart their wordly wisdom... this has nothing to do with the very attractive lady upstairs. Honest.
Ordered a Ortovox 3+ avalanche kit. The order was dispatched the day after I ordered and came the day after that. Customer service is always really good and I will continue to order my snowboard products from ss20 when i can.
amazing! delivery was fast and my order came on a Saturday!!
This is the second time I have used SS20 and they have been excellent to deal with. I was sent emails to let me know my order was dispatched and when to expect it. They use your first name to start the emails which makes it a friendly buying experience rather than just some words sent to you but could be sent to anyone. My items arrived right on time and in great condition. I have no hestitation in recommending this company as a great place to buy skateboarding items. I am a member of a large indoor skatepark and am going to spread the word.
I haven't seen my trainers yet as I phoned up a minute after having placed the order and explained that my billing address was my old address (my ex girlfriend's house). As the site automatically makes the delivery address and the billing address the same, I had to put my old address as the order would only process the billing address. I was told that I should email to request that the delivery address be changed. Which I did. Then you still sent them to my ex girlfriend's flat. I haven't seen the shoes yet. I will eventually but it's a bit poor and a hassle I could do without. Please check emails in future. Thanks.
It's very rare that I find so many good things on one site, but I was able to purchase a big order and everything arrived in a couple of days! I also had a few questions beforehand, which I phoned the store about - the girl I spoke to was really helpful and knowledgeable and also emailed me a few times with some great advice. Would definitely use again and recommend!
So easy to find what you're looking on the website. I was looking for a voucher for a birthday gift but wasn't able to travel to the store to collect. The voucher was emailed to me on my requested date where i could print it off. Will definitely use this service again. Many thanks.
The snowboard itself was absolutely fab but getting it was the most painful experience I have ever had with a delivery company. We missed the first delivery - which is fine - we had a card delivered and organised for a redelivery for the Friday as my husband arranged to work from home. Friday came and went and when we phoned on Saturday morning to find out what had happened, we were advised that the courier (TNT) had run out of time! We asked if we could change the delivery address so that we could get it sent to my husbands work on Monday however we were advised that you could not change the address until the next time you had a missed delivery and a new card. We were then told that it was on for delivery that day (sat). We arranged to be in all day - nothing by 5 - so we called up. Again we were advised that if it had not arrived by now then they had run out of time again. We arranged for Monday - and left a note in our letterbox advising any deliveries to call our neighbour. Nothing yet again was delivered. On Tuesday the snowboard was finally delivered in a very flimsy cardboard package - surprisingly the snowboard was absolutely fine. I would strongly recommend that new couriers are sourced as surely if a delivery company doesn't make it one day because you've run out of time - then you'd arrange for the delivery to arrive first thing the next day.
If your deck is broke, trucks collapsed or wheels worn out; or maybe you just need a fashion confidence boost with a new Tee, you can't do better than SS20.
Go to their website now, that's an order! An order in the making. delivered straight to your door, I mean......
Ordered a snowboard rack and gave it a little chase when I was nervous it wasn't going to arrive in time for a birthday pressie and got an email straight back with reassurance that it was on its way.
It popped though the letterbox in time and was great - love the stickers too
Birthday boy never knew I was worried
Orders I have placed with SS20 are always well packed and received undamaged. The products are as specified in the description and are in excellent condition. I recommend SS20 to anyone requiring snowboarding gear.
Brilliant bunch of guys who are always very helpful that's why I'm a repeat customer over and over again
I ordered a Black Label Thumbhead deck from these guys. The stock photo showed the board in green which looks great. When it arrived it was purple and yellow which I just felt wasn't right. I am a middle aged first time female taking up skateboarding so not to be a 'widow' anymore! For me this board just had to be right and these guys were great. I posted it back to them for a full refund and they refunded my postage too. Would have no hesitation using them again or recommending them to everyone.
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