I have purchased several items from Stonebridge and I'm always impressed with the level of service given. It's really unusual to receive such personal attention, and the quality of the items are first class .I would recommend them to anyone without hesitation. Keep up the good work Ladies, you are unique!!!
I used to trawl around Fenwicks, Selfriges and Harrods years ago looking for "something" nice for my hair. In fact it was all much of a muchness. Since losing my hair after surgery and Chemotherapy 5 years ago my hair is now just about in good condition. What a time to discover Stone Bridge! A superb range that I never tire of browsing through on the internet. Even videos to show you how to get the best out of your purchase. Great advice as to whats suitable for my hair type, excellent delivery / service. The quality of the goods is second to none.
I placed my first order with Stone Bridge 2-3 years ago (I think) and I've never looked back. They have quality accessories and so far outpace the competition when it comes to selection that I rarely buy anything for my hair elsewhere, in spite of travelling a lot abroad. They also provide a great service through their really excellent, friendly staff. You will love receiving their parcels - the quick delivery and really lovely (but not wasteful) packaging, added to the fabulous items inside, leaves me with a smile on my face every time! :)
Stone Bridge Hair have the best clips I can find on the web anywhere. They are a few classes above anything you can find on the High Street, lovely quality and interesting and timeless designs.
The service is great too, they are very happy to advise on what will best suit your hair, and its a personal service, no computer generated replies, they talk to you on the phone if you like.
It arrives beautifully packaged in a sturdy box wrapped in folded tissue and tied with a ribbon!
(also a 28 day no quibble return if the hairclip doesn't suit for any reason - can't be bettered!)
Stone bridge is the best place in the UK to find high quality hair accessories. I spend quite a lot of time and effort looking after my hair and it was infuriating that it was so hard to find good quality accessories that didn't make my head hurt or cause breakage. They I found stone bridge. While the products are expensive they are excellent. I can trust that every accessory from them was first carefully made and then carefully inspected by them before it was sent out. I have never found a rough seam, exposed glue or a slightly crooked spring or anything that could damage my hair in any of their products I have bought. They are always perfect. I would have no reservations either recommending this store or sending gifts directly from it.
If I had one criticism, I'd like a few more hair sticks in the range, maybe some acrylic kanzashi or ketylos?
Katherine Collyer found this review useful
I decided to grow my hair a couple of years ago, but didn't like the ubiquitous scrunchy and plastic clip. I tried to dress my hair in a French pleat but used so many pins I must have rattled. To my delight I found the Stone-Bridge web site. What lovely hair accessories! When my purchase arrived (so soon after I ordered) the box had obviously been packed carefully by hand and there was a hand written "thank you" on the invoice. I later used the personal e mail facility to obtain recommendations for my very thick hair. Feedback from friends to whom I have recommended Stone-Bridge always start with a wide grin. Shopping on the Internet can be a soulless affair, but somehow Melissa and her staff have managed to generate a very personal experience.
These are, without question the most expensive hair accessories you will ever buy BUT they are also the best value. The quality is exceptional. They bear no , resemblance to the cheap plastic clips, claws and sticks you can buy on the high street. They work, they look and feel wonderful in your hair and they last for years.
The girls at Stonebridge REALLY know about hair and are willing to spend time and effort to help you find the right accessories and to teach you how to get the best from your hair. After years believing my hair just wouldn't stay in any updo, I now happily twist, knot and pleat thanks to Stonebridge and my updo's are the envy of friends and family. Their emails are full of useful information.
One of the best online shops I have ever encountered.
Katherine Collyer found this review useful
This is the only place I've found where you can buy really good quality, luxurious hair accessories. They are pricey but there's a great range and they make a perfect treat. I even splashed out on a narrow acrylic hairband for my 6 year old daughter - I'm so sick of her plastic ones breaking. I reckon it will have paid for itself by the end of the year! The accessories arrive promptly, beautifully hand wrapped in tissue and a sturdy little box. The range changes frequently to keep you coming back for a peep. Love it!
Can't speak highly enough of Stonebridge! They offer brilliant products that are very different from the high street & superb quality. You get first class customer service & made to feel that you are a very important customer to them. Returns (it rarely happens) are no quibble & no problem either. They also offer advice on hair, videos of using their products - brilliant!
I'd been browsing this website for ages before I took the plunge and bought one of their lovely clips. I've used it in my hair for the two weeks since I've had it and am really really pleased with it. I need to keep my hair up and tidy throughout a 12 hour shift as I work in uniform. I can't be attending to my hair all the time and with my new clip I haven't had to. Hair done in 2 ticks and comfortable for the whole day. The clip arrived the very next day and beautifuly packaged. Stonebridge really seem to value their customers and I have been very happy with this company.
Such wonderful choice and super quality. My granddaughter and I each have the same hair band and they have lasted with everyday use for over a year already! The customer service is way beyond expectations and Melissa's info and chat are very welcome. Can't recommend highly enough.
I love shopping with Stone Bridge Hair Accessories - there's something for everyone, including me with my unruly, "mind of their own" curls. They're great with advice too, and it feels like a really personal service, a bit like having your own style consultant. All the items I've bought are top quality and excellent value.
Amazing, amazing site. Properly high quality products, if you've only ever bought cheap ones from the chemist prepare to be amazed. The customer service is outstanding, when I sent back a clip and asked for a refund, as through my own cackhandedness it had broken a little, they emailed to ask if I wanted a new one with free shipping etc.
As there is a guaranteed policy of accepting any returns for any reason within a month, you really have nothing to lose.
They provide excellent service right from the start! You can get personal advice on which hair accessory is best for you. Once you've chosen your product, you can be confident that a high quality item will arrive through the post, beautifully packaged! If you want anything for your hair, this is the place to shop!
This is one of the few places/websites that I've been able to find claws that can hold my thick, curly hair. I've just ordered the bog-standard stuff, but some of the special, wooden accessories make me salivate (the Monceau ones are amazing).
Great service too. I had my order in hand within a couple of days. Truly recommend purchasing from Stonebridge.
I originally went on the Stonebridge website to order something for my Mum's birthday as she has raved about them. Well, that was dangerous!! I ended up browsing the site and videos and ordering a Rectangle Arc barrette and a hair claw for myself. Libby was really helpful on the phone and gave my lots of advice. I gave up wearing my hair up as a teenager, as I didn't really know what to use in my thick hair or how to put it up nicely. But since the barrette arrived, I've been really enjoying experimenting with different updos. The barrette is really comfy, great quality and the caramel horn looks great with my dark blonde hair. I will definitely be ordering again.
I requested recommendations for my hair and instead of a blanket e-mail ,received a very speedy and personal detailed reply.
The company shows you how to use the products with a video link,you have a money back guarantee and when my hair clip arrived it was packed with real care as if it was a present.
I think that this is a company that will inspire real customer loyalty due to its exceptional and personal service.
Thanks again!! Never before have I had a call to check I had made to correct order, an appropriate change made (and a refund!). What amazing service - and gorgeously packaged clips have arrived already (less 24hrs) - I am massively impressed and will be urging all my friends to use you.
I am so pleased to have found Stone Bridge's web-site. Their hair accessories are of a very high quality - the only ones that I have found which will hold my thick and difficult hair. Their service is also of a very high quality. My goods were delivered the day after I'd ordered them, beautifully and securely wrapped. Thank you.
Absolutely brilliant seller offering a friendly and personal service with really good product information (how to videos for hairstyles etc.) The items I ordered were attractively packages and I was kept up to date at all stages. Highly recommended.
I am so happy that I found this company as I was looking for exclusive and high quality hair accessories for a while. I am a repeat customer and I can say that the service is absolutely consistent and fabulous. The delivery is very fast and I also have to mention that the products are wrapped and boxed with a lot of passion and love. It is really an amazing company with great products and with a customer service which will exceed your expectations.
I have been buying hair clips from Stonebridge for a few years and have always found the service to be of a high quality and very efficient.Melissa and Claire are always helpful should you need to contact them for whatever reason.The clips can seem to be a little expensive but when they arrive they are always beautifully packed and I have never been disappointed.However should a problem occur they can be returned so I think this is a win win situation.
I was fed up of buying poor quality hair accessories that did nothing for my hair and broke in next to no time. I found Stone Bridge and was a little concerned about the prices, but contacted Melissa for some advice, and I got personal advice about suitable accessories for my very awkward hair. Since then I have been a regular customer, and without exception the order process, delivery and items have been without fault. An exceptional company, with a responsive customer service ethos.
I have bought a number of hair clips and pins over several years. They have always arrived quickly and beautifully packaged. There is loads of really helpful advice on their website to make sure what you buy suits your hair type.
I've ordered several hair clips from Stone Bridge over the years and each time the service has been exceptional. Not only are the hair clips of superior quality, but they come packaged very neatly in a little presentation box and delivery is always speedy. I will definitely be buying from them again.
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