I am a disabled and was collected at the disabled parking point, as previously (meet & greet) On our return, after I phoned, we had to stand in the rain & cold for almost 20 minutes at the exact spot where the driver had collected my car on our departure, because the driver who had to meet / drop-off our car, waited at the wrong location. Why did the driver not have the correct details of where to meet us??
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I am very sorry you suffered an inconvenience whilst park with us at Luton, I want to assure you we take all customer complaints very seriously and customer satisfaction is of the utmost importance to us.
I have sent this down to the manager at Luton as a matter of urgency and await a response regarding the investigation.
I assure you as soon as I hear from him I will be in touch immediately.
I appreciate your patience.
Anthony Complaints Team Leader Stress Free Parking