Brilliant customer service. Its a different issue that i did not manage to get my product due to various unforeseen circumstances, however Richard has been extremely helpful and has tried every single bit to make it happen. Way this go Richard... now this is definately true customer service. I have never written a review, but your true behaviour compelled me to write this.
Thanks and your company will always be a recommendation !! 100%
Bought a pair of ADAM monitor with an ADAM Sub, apperantly, ADAM has failed to deliver their stock to stores on time, the guys at Studioxchange just upgraded me for free, AND, was super nice and helpful when I called!
After having a little bit of time out from playing music full stop, I've got back into the swing of things and wanted to start trying my hand at some recording again.
Having made a small purchase with Studioxchange before, I got back in touch with them to ask for some advice and price up some items.
Dealing with Rich and Paul (basically anyone at Studioxchange who emails back or answers the phone!) has been great, they gave me honest advice, great prices and very speedy delivery. I now have my perfect budget recording kit, got everything I needed and didn't need to over spend (or feel like I was being pushed in that direction).
Great prices don't often tie up with expert advice, but it's nice to find the exception!
As a touring band, who also self records and self produces, TesseracT really needs to rely upon good service, and quick turnarounds. The guys at Studioxchange know there stuff, and are quick to answer our questions, of which there are always many!
I will start by mentioning I live in the United States. I happened upon studioxchange.co.uk by chance on eBay. I was looking to upgrade a couple very expensive and specific items. I reached out to Paul for prices and product inquiries. We went back and forth over several months. There was never any pressure to purchase or attitude because I didn't. Paul checked in just to see how things were going in my new gear journey at the right time. Again, NO pressure. When it came time to pull the plug and drop the load of cash he absolutely blew me away with the price. My first purchase was ADAM S3X-H studio monitors ($7500.00 in the States). No one in the US could even touch the price. My concerns were shipping and quality of product delivery. I can honestly say I am blown away! Not only did they ship the 100 lbs of speakers via FedEx 3 day service to meet my schedule, the product was NEW IN THE BOX! I was burned a while ago by another UK website StudioproUK.co.uk to the tune of 6K US funds. Took me several months to get my money back thru PayPal. So I obviously had my reservations. Paul assured me the products were brand new and that they were, in fact, the largest ADAM dealer in the UK. He even sent me an order memo direct from ADAM as proof! Stusioxchange.co.uk is without a doubt one of the best experiences in buying gear on the planet. I will continue to order my studio needs from Paul and Richard, as well as, turn my studio friends onto their services. Let's just say even with shipping I saved over $2000.00! I am very happy obviously. Don't hesitate to order ANYTHING you find on their site and if you don't see it, ASK because 9/10 they can get it and beat any US or UK price. Cheers... DEJ
After several unhelpful, generally frustrating and fruitless dealings with two 'music' stores trying to buy an orange amp I was incredibly relieved to finally find a store that not only understood what I was looking for but also advised me on what to buy for what was suitable for my needs rather than theirs and astonishingly saving me money in the process rather than trying to extort it from me, a refreshing change and highly recommendable.
Asking advice and an honest opinion from these guys is never a problem, something that often is sidelined by so many others just for a quick sale! This is just one of the reasons i use them when purchasing the important equipment for my studio. The advice seems also to be from personal experience rather than what the "industry" says which is refreshing! Will ALWAYS recommend!
I have ordered a handful of items from studio exchange and there prices are by far the lowest on the market. There sales team are extremely polite and they will help you as much as possible. There knowledge on the products they sell is massive. Really good service will continue to use and recommend. A*****