Bought a Sunrise Medical Sterling Sapphire 2 mobility scooter 6 months ago with the maximum range of 19 miles but as I have to allow for my weight and hills, I guessed at a maximum range of 12 miles. For the first 5 months, everything went fine but then the charging loom developed a fault and I ended up ruining the batteries due to them being completely discharged.
I then bought replacement batteries at a cost of £141 out of my own pocket and then discovered that the scooter was getting very sluggish. After downloading the technical manual and following the procedure lined out in it, I found that either the motor is at fault or the brushes are worn out. I am now awaiting replacement brushes and hope that that will be the end of my troubles but I doubt it. This unit is still unfit for use and has left me almost housebound.
Update - 21st May 2013. Have replaced the brushes and now the scooter is once again usable. I just wonder why companies sell products that do not last as I would rather pay a bit more for reliable equipment
Update 12 July 2013. Was informed that the motor was kaput and they will have to fit a new one which will be on Monday
To reply as a company, please sign up here.