Sunrisemedical reviewed by

Luton, GB

31 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Mobility scooter not fit for use

Bought a Sunrise Medical Sterling Sapphire 2 mobility scooter 6 months ago with the maximum range of 19 miles but as I have to allow for my weight and hills, I guessed at a maximum range of 12 miles. For the first 5 months, everything went fine but then the charging loom developed a fault and I ended up ruining the batteries due to them being completely discharged.
I then bought replacement batteries at a cost of £141 out of my own pocket and then discovered that the scooter was getting very sluggish. After downloading the technical manual and following the procedure lined out in it, I found that either the motor is at fault or the brushes are worn out. I am now awaiting replacement brushes and hope that that will be the end of my troubles but I doubt it. This unit is still unfit for use and has left me almost housebound.

Update - 21st May 2013. Have replaced the brushes and now the scooter is once again usable. I just wonder why companies sell products that do not last as I would rather pay a bit more for reliable equipment

Update 12 July 2013. Was informed that the motor was kaput and they will have to fit a new one which will be on Monday

Update 25 Dec 2013. Looks like the motor has gone again as the scooter is not keeping the correct speed. Engineer cannot call to inspect it until 3rd Jan 2014. What a load of cr*p this scooter is. I have only had it 13 months and have had the following replaced: charging loom - batteries - motor brushes - motor. Because of all these problems, it has so far cost me another £147 in scooter rentals else I would be house bound. Will never get this brand again
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