Ich habe ein Hemd blauweiß-kariert mit Manschettenknöpfen bestellt, geliefert bekam ich ein komplett weißes mit normalen Knöpfen. Die Bestellung und die Lieferung habe ich beide fotografiert und kann dadurch den Fehler eindeutig belegen. Den Fehler streitet tailor4less auch nicht ab, sie fordern aber von mir, dass ich die Rücksendekosten von Deutschland nach Spanien selber bezahle, erst dann könne eine Neuproduktion starten oder ich bekäme 4,68 € als Guthaben für spätere Bestellungen und solle das komplett falsche Hemd behalten. 4,68 € als Guthaben bei einem über 55,80 € teuren Hemd - selten so gelacht...
Da dies "Geschäftspolitik" von tailor4less sei, solle ich kooperieren oder die "Reklamation werde geschlossen".
Ich soll also als Kunde für einen nachweislichen Fehler der Produktion bezahlen???
Habe daraufhin meine Zahlung zurückgefordert, weil mir die Vorgehensweise zu unseriös ist. Die Frist zur Rückzahlung ist Mittwoch, 25.09.2013. Ich bin gespannt, ob ich das Geld bekomme, bevor ich meinen Anwalt einschalten muss.
Bevor tailor4less meine Meinung "vorläufig" zur Überprüfung sperren lässt, hier schon vorab die Bestelldaten: Bestellung Nr. 494692013 vom 19.08.2013 über 55,80 €.
I have ordered one suit and one short and both came on time, but quality was not that fine. I had to change the pants and ask me to provide the invoice for changing it.
Which I did. But I have never saw any money as refund.
Now I have ordered two suits and 4 shirts, which got on on hold on customs side due to
re-valuation process. So I received DHL mail to clarify the values of the tailor4less order. I did.
Next day I received another DHL mail saying I need to pay 380 Euro to get my package delivered. The total amount of my two suits, 4 shirts order is 603 Euro.
So I need to pay 64% on top of what tailor4less is showing you in your order list.
Once contacted tailor4less they offer to refund 20% (means 120 euro) only and the rest as voucher in their shop (260 Euro). This is not acceptable and even I think it is not legal. I have tried contacted them again but silence at all.
I don't know if Silvia Ribes CFO AFT knows about it , but it is really not a nice behavior.
To avoid getting this posting blocked here are the order numbers.
Ref. 505712013, 505642013, 505602013.
I you need mor cofident documents to keep the posting alive, let me know.
I have now ordered 2 suits and 5 shirts with Tailor4less, and all has fitted perfectly. The quality of fabric is fabulous, and the tailorwork very very solid and nice looking.I give my warmest recommendations.
Mario Bartelli found this review useful
Thank you Taylor4less for your work which is magnificent! I have to recommend your company to the members of my group of show.Amicalement Bultez Gaël.
Mario Bartelli found this review useful
I should have never bought from this company. After three months, still unresolved, talking to 4 different "anti-service employees" they basically sent me re-makes.....after I paid for postage......and the shorts came back with the wrong collars....seriously wrong collars.....I sent them pictures and they basically say I'm wrong and re-send me pictures of the shirts from the manufacturer in China......wrong pictures....they lie, deceive and basically buy time........worse experience ever........and I have an impeccable e-bay rating and history.....this company has since removed my posts on facebook and I can no longer comment. They should have fewer people handling complaints and more people in quality control. Enough time wasted.
I can confirm that tailor4less fulfills what it promises. Yesterday I received my 2 shirts (one made from cotton and the other one linen) and they fit my measurements. To both I added my initials and changed the color of the cuffs and collar to take advantage of the customization options. It is important that someone helps you with taking the measurements because the proper fit of the clothes will eventually depend on this. The order, which I received after 14 days is good when you consider that there are made to measure shirts. Another outstanding aspect is the 3D viewer, which allows you to see your garment all around, and helps you to select the best combinations.
I was worried due to my measurements for some reason changing in my profile. The shirts arrived for my wedding best man me and my son in law. Great fit, excellent correspondence
Very thankfully to tailor4less have recommended to my work colleagues and I am sure some will purchase done shirts.
I shall be back for a nice suite very soon...
Any discount??? Lol
Shy kids get nothing.
Thanks again for helping my wedding day and making me look great
Mario Bartelli found this review useful
I was a bit worried before I ordered as there were some bad reviews floating around but my experience was fantastic.
I had a suit made for my father and 4 shirts for my brother's wedding for himself and his groomsmen.
Everything arrived quickly and I was really happy with the quality. The staff were great in their response time to my queries and it all turned out much better than I anticipated.
Some of the shirts had extra detailing which was really cute and turned out how I wanted.
My father is quite a large guy and the fit and comfort was great for him.
My brother is quite tall and everything suited him perfectly.
I'll definitely be buying from them again in the future.
despite my measure ments and my stated prefderence for loose fitting shirts I now have 4 shirts I cant use. i am not looking for a refund but I will rely on losing some weight (fat chance).
Concept : awesome
Price : Too cheap - you ll get the quality you pay
CSR : quiet good, they reply generally within 48 hours.
Shirt : good experience, the time will tell me if the fabric resist to washing
Polo : The fabric looks really cheap... Sewings are ugly (especially if you ask for a different color wires) and the collar is the same as if you were buying a polo in the cheapest place next door.. looks flat and loosen
Suit : the worst order I ever made.
- Do not fit
- Fabric is waving and inner fabric makes plastic sound !
- Pant is too large (??) and the Waistcoat is too tight !! - despite I took really grate care of measurements.
Pictures are better than any words : The suit is compared to TMLewin that i paid 240€ a year ago : https://www.dropbox.com/sh/cfglpitatic2qos/aO94Xtu2bG
You cannot get tailored suit AND quality for such price. My polo & suit will end up in the trash, 300€ lost. Please, put your effort in improving the quality (ready to pay more)... or offer to your custormer another range of price which offers real quality.
Kevin Schechter found this review useful
I have used this company on several occasions each time they produce a consistently a high standard of craftsmanship, the cloth is excellent quality and the fit perfect.
As a professional Toastmaster I have to have high standard of dress, take the fact I am six feet eight inches tall and have a portly shape, I am not charged any more than the next customer.
Congratulations and thank you Tailor4less keep it up.
I have placed several orders with Tailor4Less. I tested the waters first with one blouse and made adjustments to my measurements before placing several more orders. I was very pleased with the blouses. They are the right fit and length for me. I again tested the waters with one pair of trousers which were too short and too big around the waist. I amended the measurements and the second pair fit well. My recommendation is that you order one blouse/trousers first and make amendments to the measurements as required. I use a different set of measurements for blouses and trousers as I don't want the blouses to be tight fitting.
The online measuring guide excellent The price is unbelievably low for what you get - just don't use this review as an excuse to put the price up!!!
My suit was delivered several days before the deadline; the fit and finish is perfect and the workmanship beyond reproach
Ive seen a couple of negative comments - all I can say is that there will always be some sad person who complains about everything (except themselves of course)
Follow the website guide and you'll be more than happy with this service
Michele Carta Fundaró found this review useful
and now they do not respond to email.
i will have wedding in 2 days.
my suit had to came 1 week ago.
so this is the worst company from all
internet shops which i ewer try.
after wedding we will go traveling for a month.
so we cold not get our
therefore we can not get our parcel later
Je dois reconnaître que le processus de commande m'a bluffé, le suivit de l'envoi reste assez vague mais il est difficile de faire plus précis étant donné la distance entre le lieu de départ et mon domicile.
Les articles que j'ai reçu sont d'excellente facture, ma seule inquiétude était au niveau de la qualité du tissu, finalement, au regard du tarif payé, je suis très satisfait.
J'ai commis une petite erreur en oubliant de commander ma cravate en même temps, cela me coûte le port et l'inquiétude que recevoir ma cravate après le jour ou j'en aurais besoin, je croise les doigts.
Merci à l'équipe de Tailor4Less
schlechtes Material, asymetrische Länge der Ärmel, unterschiedlich angestzet, miserable Nähte, keine Verstärkungen, teilweise geklebte Nähte,beim Bügeln wurde eine Seite verbrannt, eine Reklamation wird verweigert, eine Rückgabe dito und ständig wird um positive Bewertung gebettelt! Der Anzug ist nicht tragbar, das Material zweifelhaft, der Service nicht vorhanden
sorry not to have written something before the suit was spot on great fit and style was blown away by the detail of the custom lining and use of coverd buttons on the trouser fastening and back pocket many thanks Peter
Despite ordering my three piece suit on 4th May 2013 for my sister's wedding, I still do not have a complete suit. The waistcoat sent with the original order was incorrect, and I had to return it to T4L at MY expense, even though it was their mistake. A new waistcoat was delivered, but was WRONG AGAIN. I'm still waiting for the third waistcoat.
I thought that all the customer reviews citing a bad experience with this company were just down to bad experiences, but they are not interested in customer service, they're just interested in making a profit. Cheap material, cheap construction (the local tailor commented on the construction, and pointed out that the trouser legs were different lengths and the suit jacket fronts were different lengths) and terrible customer service where terms and conditions are made up when it suits them. "We can't refund your alteration costs whilst we still have a claim open", "We can't start making the correct waistcoat until you've sent us the incorrect one"
Believe me when I say - you are throwing your money down the drain when dealing with this company. Pay the extra money and visit a local tailor.
Miguel found this review useful
It is hard to find really nice clothing that fits me properly in a general store. I sent my measurements to Tailor4Less and the clothes fit me right out of the box! I am so very pleased with my purchases. Thanks so much!
I had a few requests that I send.
When I recieved my product, everything was there, perfectly made and I didn't even have to pay extra costs.
The shipping fees are perfectly reasonnable.
The quality is excellent.
The tissu is really nice and comfortable.
Thank you very much. I will definitly order again.
I'm satisfied with the service, and products. I recommend to take your time when taking your measurements and if you have doubts about the fabrics to request some samples before placing your order.
I paid a lot of money for what I was expecting would be a quality suit, and received a very poorly fit suit of cheap material.
After contacting their Support Ticket staff, my conversation with a man named Stefano was unhelpful and at times incoherent. The company refused to correct their mistake, which would do no harm or extra cost to them, and only take mere minutes of their time.
I was hoping to buy more suits and clothing from them in the future, but I no longer think that I want to do that!!!
Overall, DON'T throw your money away on a suit with this company!!!
Edit: Finally, when I had to leave for business and was going to be unavailable for a few weeks, somebody decided to take over the situation and help me. Because of my leave (over which I had no choice), they closed their offer to help.
Very unprofessional company.
Will update should any changes occur.
As I said, the idea is very good, the service is very good and trustworthy.
No complaints about that. The price is fine and the way of configurating is easy and with all the choices i need.
The quality you get at the end of the day is fine by material but not very good in the way it is manufactured. If we´re talking good fit, straight good lines and so on i´m disappointed.
If i find the time i´ve to send back 2 out of 3 shirts.
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