This was something I kept putting off as I thought it would be complicated and certainly confusing, but Nathan was calm, reassuring and helped me through it step by step. Made it all seem so easy
What started as a general enquiry turned into an informative and ultimately satisfying experience. I was thinking about Life Insurance and found it in one phone call. My contact was courteous without being abrasive and asked all the right questions. The policy was what I wanted with only one slight glitch in that I did not want increasing payments. This was corrected by one phone call to Ageas. Only one small criticism - my contact had the habit of saying 'bless you' at regular intervals which did become slightly irritating although it did make me feel righteous! However it could be construed as patronising.
Initial contact was after looking at various comparison companies on line.
Very helpfull man called who gave me all the information i required and was cool about waiting for a few days whilst i shopped around.
Once i was ready to go ahead he called back at a pre-arranged time and made me feel at ease whilst answering the health questions which were quite personnel.
It was then all up and running very quickly
No problems at all
I was given the help that I needed to make my decision of which product I needed for my life and critical sickness insurance. Thank you for all your help.
Thank you again Mrs T Burton
Well a good start would perhaps be getting the name right !!! Its ALEX not Karen thanks !!
you know what its like/ push push push,but not these guys only too helpful and honest with you if your aiming too high they happily make you feel at ease without embarassing you while they put you onto the right track, simple as.
worried where to go for good simple to understand insurance and found it.No gobbldigook just easy to understand information,wasn't made to feel stupid when asking questions.Really good service.
Staff were really nice and helpful, but when the paper work arrived it had several issues, mainly spelling our names wrong, husband and wife with surname spelt differently, birthdays showing as the same etc. . .
was told would get a call about putting life insurance into trust, call never happened when it was supposed too. Once call did happen and papers sent out again a huge amount of admin errors, I was too embarrassed to ask the witnesses to sign them with all the errors so as yet it is not in trust!
All in all staff are lovely, informative and helpful. Overall experience was ok which is a shame given how hard staff work with customer service on the phone but we were very frustrated with the silly mistakes on the all important paper work!
They found me the right product at the right price and were extremely professional in every detail, would certainly recommend them to my friends.
I rang this company on a bit of an offchance. Luckily, they proved to be amazing and were really informative about what I could have offering me more than I needed for less money than I thought I was going to have to pay. I got the paperwork through and there was no hassle. Just what you want when you're buying peace of mind rather than a product.
Seriously I was treated with respect and every step of the way was explained in easy terms that even a dim whit like me could understand. I would not of bought from from another company if buying life insurance ar all. They explained why I needed it and sold me only the cheapest option (noing I did not have a lot of money)
I wasn't really expecting to talk to anyone when I googled round for life insurance info, so initially I dithered a bit. However as they were friendly and helpful, I felt much better letting them search out not just the best deal but the best policy for my needs. I liked how they kept me informed constantly and were easy to reach. It was all fairly painless.
I've been thinking about life insurance for quite a while but hadn't got round to it until the other day when I thought 'It's now or never'. I phoned up Protect Line, I found them after looking up several companies on the net. I'm glad I chose them cos they spoke to me as if I had known them for years. They answered all my questions in a language that I could understand and they were so happy and full of life, I felt that I was more to them than just a number. They thoroughly explained everything that I needed to know, so much so that at the end of the phone call I was more than satisfied that I had done the right thing with the right people and I would very much recommend them to anyone, family, friends and strangers.
I contacted this company for a quote on my life insurance and a representative contacted me armed with all the details and quotes available at that time. We discussed my needs and the representative went on to get me a cheaper price and a far better quality cover. I am over the moon with the quality of service i received from the representatives I spoke to and the quality of cover provided. Thanks
Had a great experience, customer services on the phone made chosen the right Insurance easy , explained everything so that even I could understand. Gave me different options and help me choose the one suitable for me and my family. Would recommend them to any one. So what you waiting for pick up the phone and get peace of mind that suits your needs made easy by the helpful staff.
we were looking on the internet for life insurance. then we got a phone call by this company they explained everything in detail.after going through our criteria and our health details they set up our policy and everything was put in motion for us.the person that phoned us was very polite he explained everything to us in lamens term so we understood what we were getting
They ensured I understood what was best for me, they never pressured me to pick a package. Please keep it up.
We had an extremely good consultant who was very professional and informed, helping us find the right cover necessary and at the right price. They also followed up and kept us informed during the whole process. Yes, I have to say I was impressed by their service I think you are safe in their hands!
I spoke to a very helpful person who listened to what I had to say and why I was looking for cover. He then made a number of suggestions as to where we might look, and from there he searched for me and came up with the plan I choose. I was then advised to speak to another colleague about something to help me with the cover to help my children. I could not rate ythis service high enough.
A friendly service gave the best quotes and if I had any questions regarding my policy a direct line to my agent which is better than having to listen to a recording requesting that I press various numbers before I speak to anyone.
The advisor was happy to explain things to me as many times over as I would ask.He was very patient.There were some things especially terminology which I understood for the first time. Good experience ,for once I felt like talking to someone who was onto side-although he probably was not !!!
funny how it makes you do things ?
The resent death of my dad was bad enough for us all , but for mum it was worse, to see what shes going throgh with the cost for it all is deverstating , lucky thay had the money to lay dad to rest ,
But that made us think that in our late 40s we have nothing like the money to lay each other to rest x
So done a few calls ended up with protectline who were very helpful and listern to what we wanted , thank you protectline xx
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