After a rather disasterous start when we were sent a completely wrong tap, 'tapoutlet' got their act together and corrected the mistake efficiently and painlessly. So well done to their customer service department. We now have a functioning bath tap. Bliss
Although the after service was good the website would not allow us to enter our card details and we had to phone the order through. The items arrived in good time but, unfortunately we had ordered 1 item incorrectly (our fault). When I tried to order the correct item, again the website would not allow me to enter card details. This was out of hours so I did not phone. The next day I found the item cheaper on an alternative website and there was no charge for delivery!
Bought a Belfast sink a plug hole and chain and a large sink mixer tap in 3 seperate orders... All delivered in good time and good condition. Very happy with using this company
It was easy to order the product online however I didn't get response back to inform me on delivery I had to email. However the delivery of product was quick I would say the other issue is the response back from emails is poor and trying to organise a return of product and information you get is poor as I had phone to organise the return and didn't say that you had to organise ur own postage it just said that you need to put the label on the box so I have organised own courier however the overal cost of delivery I shall not be ordering any bathroom equipment online as its not worth it when you include delivery costs and returning item.
I bought four items....three taps (mixer) and one shower mixer...all Bristan make
All arrived very quickly and were top quality.... A first class service..... unlike others like Firstbathrooms (see my review) who are a nightmare
I think Tapoutlet are superb and really deliver the goods and service that you expect
The telephone service was excellent, courteous and helpful
Product prices very competitive
Delivery fast and efficient
Second time I have used TapOutlet. Could not fault them and have already recommended them to lots of people.
First of all, I have saved over £45 as many other online shops sell this item - an Ideal Standard Purity toilet seat - for about £120. That was enough to put a smile on my face ... a big one! The delivery was within the timescales provided and the goods (genuine Ideal Standard) arrived in a neat and secure packaging. I can hardly recommend the service and will use Tapoutlet again.
TO DAY IVE SAVED MY SELT £££££££ ON GOODS FOR MY NEW BATHROOM AND THE SERVICE WAS FANTASTIC THE TELEPHONE MANNER ON ALL STAFF WAS 1ST CLASS MY GOODS ARRIVED BY RETURN I WILL BE USING THIS FIRM A GAIN
3 weeks ago I had never heard of tap outlet and had not bought anything from them. I placed an order with them due to good prices and the fact that they had all of the products I was looking for. Only part of that order arrived but they told me when to expect the outstanding part so on that basis I placed 2 more orders with them with goods now totalling over £600. Maybe that was a mistake as I have had nothing but trouble since. All items have shown as being in stock( but I don't think they were) so the delivery times should have been as quoted. Instead I was left to my own devices and got no indication as to when parts would be shipped. I only get a response from them if I phone, emailing is pointless. I wisely decided to get the parts I needed (for a bathroom refit) ahead of time otherwise I could have been left to either postpone or cancel my work. The problem is one of communication. If parts are not in stock do not say they are. If deliveries cannot be made contact your customers do not ignore them ! This is a lot of competition out there and most companies will price match so shoddy service is not only not acceptable but rather stupid in the current economic climate.
I really dont normally bother with reviews and market research for free for companies that have already taken my time and money but tapoutlet delivered well on every facet of the job. good stuff .. keep doing what you're doing !
RECENTLY PURCHASED A MIRA ESCAPE SHOWER WHICH HAS NOT BEEN FITTED YET AS BATHROOM WORK TO BE DONE.THIS ITEM WAS OUT OF STOCK WHEN I ORDERED IT FOR PROMPT DELIVERY.I WAS RE-IMBURSED MY P&P AND IT ARRIVED PROMPTLY WHEN IN STOCK.I WAS E-MAILED TO INFORM ME WHEN ORDER WAS DESPATCHED AND GIVEN A TRACKING REFERENCE.VERY PLEASED WITH SERVICE.
I've ordered from Tapoutlet twice now and each time have been really impressed with their service. On one occasion I mistakenly submitted an order twice and the very next morning received a personal phone call to check and sort it out. Really good customer service.
The pump switch arrived but incomplete. The replacement from the manufacturer was delivered too late, so the old switch was re-used. So tapoutlet has agreed to have it back and refund my money...good on them.
I placed an order for a grohe kitchen tap that was not a stock item i was told it would be shipped from Germany and could take up to 10 working days to be delivered.
I ordered on Monday afternoon and it was delivered on Saturday morning.
Great would definetly use again
I was simply looking for a replacement toilet seat, but wanted to ensure that I got the right one. One phone call to a helpful young woman, who promised to ring back. A week later, no news, so I tried again. Different helpful young woman; same offer to find out and ring back! Another week later, another phone call - a man this time. Same outcome, but, within the hour, a call back, an order placed, and the seat despatched. It arrived in good time, and after an hour of problem solving, including discovering that the wrong instructions had been included, it was ready for fixing. Mission accomplished. Moral: if at first etc.....
I placed an order for a Armitage Shanks bath unfortunately it did not arrive and I got a bath end panel which I did not even order. I then asked for a replacement bath to be sent and was told I would be called the day of despatch, however no one called until I phoned Tap Outlet. As I write this review I still don't have the bath, my builders have stoped work and I have no idea what is going on.This was the first time I ordered from TapOutlet and likely to be the last.
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