We purchased a hand basin and mixer tap. Both were competatively priced, arrived on schedule and were as advertised. They have been fitted and work perfectly (as one would expect). I will use this company again and recommend to friends and family.
Thank you for a quality product at a value for money price
ordered cistern eventually delivered just in time - yet, on inspection lid was cracked - packaging inadequate in my opinion. Contacted Tap outlet on 15th March to inform them and arrange collection . This was done and i felt confident it would be resolved quickly and that I would then be refunded the cost of cistern . As of 31st March I am STILL waiting for parcel to be collected. I contacted customer services on 26th March by e-mail and am still waiitng to be contacted by them . Quite simply this is shoddy in the extreme and I will NEVER use Tap Outlet again.
I ordered goods after staff (who are always nice) confirmed a basin is in stock. After 3 days I checked the delivery, only to be told it will not be in stock for 10 days. I chased up again, to be informed that it will be another 10 days - extremely unexceptable as this has put my renovations behind by one month..and I was never updated by the company at any point, I had to do the chasing. Also, items which were delivered were all sent individually on different days so I had to take time off to receive them each time which was not good and inconvenient...surely its more logical and would save money for the company to send the order together!
After not being able to order online, problem with postcode ??? I emailed and left my number, was called in very short time by Tyra Choudhary,' Handled my order in a fast, friendly,professional way, a breath of fresh air,as often now you don't get service like this, BRAVO would recommend your company to anyone. Kind regards Roy Smith (Crete)
Never again will I give this company consideration when purchasing any of the goods they sell. Reason 1 for which I will take some responsibility, ( I provided an incorrect postcode for the delivery address). Some of the items I ordered were left behind the bin at an address that was completely different to the one supplied and not even in the area of the incorrect postcode. I only received my goods because the householder was caring and honest to deliver them himself Reason 2. I then discover that the basin I ordered would not be available for several days had I been informed NO! Reason3 The bath then arrived with a significant blemish, lots of apologies were forthcoming but they began to seem worthless. TapOutlet unable to supply a replacement ordered a different bath. Reason 4 Despite having a conversation about bath grips and being told that the bath did not have them said bath arrived with pre drilled holes for grips but no grips. The whole episode was causing delays and frustrations for my plumbers and I was talking more to Jay at TapOutlet than to my husband. On the subject of Jay I can only say I would be even more annoyed than I am now if his patience and helpfulness had not been of such a high level. A credit to his company and their customer service training but this company cannot rely on their employees being able to say sorry they need to improve their systems and back up services
I ordered this item to replace a faulty one. I had changed this recently with a unit I bought from eBay which when arrived, appeared not to be a genuine part and for sure it packed up in few months. This one arrived with original packaging and paperwork. So far so good.
I ordered special delivery on a Thursday expecting it to be there by the Monday at the latest. It was not available for delivery until the Tuesday late afternoon, but this was not mentioned on the web site so I phoned Monday to see where it was. At this point I have to say the member of staff I spoke to (female) was extremely helpful and arranged for a different delivery address, she even rang me back to confirm. I was pleased overall, the tap is great (time will tell), but it was a disappointment to pay for a fast delivery and not get it.