Reply from HomeOutlet Online Limited
[REPLY]
- Reviews (962)
- Harry Winslow
- 1 Review
"Plumbing the Depths?"
After a rather disasterous start when we were sent a completely wrong tap, 'tapoutlet' got their act together and corrected the mistake efficiently and painlessly. So well done to their customer service department. We now have a functioning bath tap. Bliss
- Andi Andrew
- 1 Review
Would probably use again but ......
Although the after service was good the website would not allow us to enter our card details and we had to phone the order through. The items arrived in good time but, unfortunately we had ordered 1 item incorrectly (our fault). When I tried to order the correct item, again the website would not allow me to enter card details. This was out of hours so I did not phone. The next day I found the item cheaper on an alternative website and there was no charge for delivery!
Reply from tapoutlet.co.uk
- Carl Cheeseman
- 1 Review
Easy to use, headache free
Found the web site very easy to use and quick easy dispatch of item
- John Cooksey
- 1 Review
First class products with first class service.
I was impressed with ease of use of their website when ordering and follow up with delivery information was very good. I would certainly recommend them to a friend
- Martin Smith
- 1 Review
Did exactly what they said
Excellent customer service listened and delivered good on time at the right price
- Mandy Taylor
- 1 Review
Very efficient service. Pleasure to deal with on the phone. Would def recommend them!
Bought a Belfast sink a plug hole and chain and a large sink mixer tap in 3 seperate orders... All delivered in good time and good condition. Very happy with using this company
- samantha Giles
- 1 Review
Acceptable
It was easy to order the product online however I didn't get response back to inform me on delivery I had to email. However the delivery of product was quick I would say the other issue is the response back from emails is poor and trying to organise a return of product and information you get is poor as I had phone to organise the return and didn't say that you had to organise ur own postage it just said that you need to put the label on the box so I have organised own courier however the overal cost of delivery I shall not be ordering any bathroom equipment online as its not worth it when you include delivery costs and returning item.
Reply from tapoutlet.co.uk
- Novice Plumber
- 2 Reviews
Would recommend
Best prices online and super fast delivery. Will definitely use again and would recommend to all.
-
- Roger Trenholm Brown
- 3 Reviews
First class service ...best price on the web......saved loads of money !!!!!
I bought four items....three taps (mixer) and one shower mixer...all Bristan make
All arrived very quickly and were top quality.... A first class service..... unlike others like Firstbathrooms (see my review) who are a nightmare
I think Tapoutlet are superb and really deliver the goods and service that you expect
- Alison Bown
- 1 Review
Great over the phone service.
I know nothing about plumbing or taps and the phone guidance I received was patient and totally non- patronising.
- Edna Byrne
- 1 Review
Internet Buying with Confidence
The telephone service was excellent, courteous and helpful
Product prices very competitive
Delivery fast and efficient
Second time I have used TapOutlet. Could not fault them and have already recommended them to lots of people.
- Monika Waller
- 1 Review
Great prices and great service
First of all, I have saved over £45 as many other online shops sell this item - an Ideal Standard Purity toilet seat - for about £120. That was enough to put a smile on my face ... a big one! The delivery was within the timescales provided and the goods (genuine Ideal Standard) arrived in a neat and secure packaging. I can hardly recommend the service and will use Tapoutlet again.
- Mandy Owen
- 1 Review
AT THE CLICK OF A BUTTON A FIRST CLASS SERVICE
TO DAY IVE SAVED MY SELT £££££££ ON GOODS FOR MY NEW BATHROOM AND THE SERVICE WAS FANTASTIC THE TELEPHONE MANNER ON ALL STAFF WAS 1ST CLASS MY GOODS ARRIVED BY RETURN I WILL BE USING THIS FIRM A GAIN
- Mark Taylor
- 1 Review
Excellent service, very quick delivery
Would highly recommend, very quick and the product was well packaged when it arrived.
- Phil
- 1 Review
perfect!
very pleased with my order. on time and perfect condition. thank you. will use in the future.
- Nicholas Sims
- 1 Review
Tap Outlet were good initially but have gone downhill in my estimation
3 weeks ago I had never heard of tap outlet and had not bought anything from them. I placed an order with them due to good prices and the fact that they had all of the products I was looking for. Only part of that order arrived but they told me when to expect the outstanding part so on that basis I placed 2 more orders with them with goods now totalling over £600. Maybe that was a mistake as I have had nothing but trouble since. All items have shown as being in stock( but I don't think they were) so the delivery times should have been as quoted. Instead I was left to my own devices and got no indication as to when parts would be shipped. I only get a response from them if I phone, emailing is pointless. I wisely decided to get the parts I needed (for a bathroom refit) ahead of time otherwise I could have been left to either postpone or cancel my work. The problem is one of communication. If parts are not in stock do not say they are. If deliveries cannot be made contact your customers do not ignore them ! This is a lot of competition out there and most companies will price match so shoddy service is not only not acceptable but rather stupid in the current economic climate.
Reply from tapoutlet.co.uk
- Lynette Reason
- 1 Review
pleasent voice eager to help in every way
The company was very quick and on the ball to help in every way and put you at your ease the delivery was very quick what more can you ask
- Angus McKinlay
- 1 Review
Cheaper than chips
First class service, Cheapest online, Very pleasant to deal with, What more can i say!!
- Ian Mitchell
- 1 Review
Very,very,very good price, come & look
Good prices, quality gear delivered on time, nothing else to say.
- jim tragic
- 1 Review
grand
I really dont normally bother with reviews and market research for free for companies that have already taken my time and money but tapoutlet delivered well on every facet of the job. good stuff .. keep doing what you're doing !
- PAUL
- 2 Reviews
VERY GOOD SERVICE
RECENTLY PURCHASED A MIRA ESCAPE SHOWER WHICH HAS NOT BEEN FITTED YET AS BATHROOM WORK TO BE DONE.THIS ITEM WAS OUT OF STOCK WHEN I ORDERED IT FOR PROMPT DELIVERY.I WAS RE-IMBURSED MY P&P AND IT ARRIVED PROMPTLY WHEN IN STOCK.I WAS E-MAILED TO INFORM ME WHEN ORDER WAS DESPATCHED AND GIVEN A TRACKING REFERENCE.VERY PLEASED WITH SERVICE.
- Mr Harrington
- 3 Reviews
Would recommend
Item arrived quickly and as described. Wouldn't hesitate to recommend or use again.
- Mark Wood
- 1 Review
Late delivery
I paid for 3 to 5 day delivery and after 7 days it still hasn't arrived.
Do you think they will refund the delivery charge as they have not kept their side of the contract.
Reply from tapoutlet.co.uk
- Catherine Davies
- 1 Review
Easy website, prompt delivery, no problems.
Good choice of merchandise, very easy to use website, found exactly what I wanted, prompt delivery - no problems.
- Michelle
- 1 Review
FAb!!
HI I ORDERED AN INSINKARATOR, STAFF WERE VERY HELPFUL ON THE PHONE SPEEDY DELIVERY VERY HAPPY FAB PRODUCT :)
- Trish Lloyd
- 1 Review
ordered & dispatched prettie quick
I found this site,prices not bad,got goods quite quick,it is worth having a look on-line for this company,prices were not bad.
- Jamie Patel
- 2 Reviews
Good service...
Good overall, a bit pricey postage and took 3days before I got my item.
- Chris Barnes
- 1 Review
Good price and prompt delivery
Pleased with the competitive price and the timely delivery of my ordered mixer tap.
- Susan Stickings
- 1 Review
Excellent service, high quality goods & fast delivery service
I've ordered from Tapoutlet twice now and each time have been really impressed with their service. On one occasion I mistakenly submitted an order twice and the very next morning received a personal phone call to check and sort it out. Really good customer service.
- Alison, London
- 2 Reviews
Good value
Helpful assistant when I phoned with questions. He was willing to look up extra details that were not listed.
Fast and efficient delivery, with good email back up.
- Peter Fullerty
- 1 Review
Switch or no switch that is the question......
The pump switch arrived but incomplete. The replacement from the manufacturer was delivered too late, so the old switch was re-used. So tapoutlet has agreed to have it back and refund my money...good on them.
- Stan Bishop
- 1 Review
Grohe Kitchen Tap
I placed an order for a grohe kitchen tap that was not a stock item i was told it would be shipped from Germany and could take up to 10 working days to be delivered.
I ordered on Monday afternoon and it was delivered on Saturday morning.
Great would definetly use again
- Michael Norton
- 1 Review
- Martin King
- 1 Review
We got there, in the end!
I was simply looking for a replacement toilet seat, but wanted to ensure that I got the right one. One phone call to a helpful young woman, who promised to ring back. A week later, no news, so I tried again. Different helpful young woman; same offer to find out and ring back! Another week later, another phone call - a man this time. Same outcome, but, within the hour, a call back, an order placed, and the seat despatched. It arrived in good time, and after an hour of problem solving, including discovering that the wrong instructions had been included, it was ready for fixing. Mission accomplished. Moral: if at first etc.....
- Beetlespark
- 1 Review
Excellent service and best price around.
The only minor problem I encountered was the item's 3 pin plug had two pins off centre but with some care, managed to straighten them and all was good.
- GLENYS BAGLEY
- 1 Review
Very good quality all round
Delivered very quickly and all is well...now can you find me a plumber????
- Robert Hall
- 2 Reviews
Brilliant say no more 10 out of 10
got my taps and fittings from tapoutlet it was free phone everybody helpful good prices and delivered on time used them twice will use again. rob poole dorset.
- Ruth Sincup
- 1 Review
Excellent service, fast delivery, thanks.
Taps arrived, well packed and now await the plumber to do his bit,
Many thanks.
- Parmjit Mankoo
- 1 Review
Very Poor Experience
I placed an order for a Armitage Shanks bath unfortunately it did not arrive and I got a bath end panel which I did not even order. I then asked for a replacement bath to be sent and was told I would be called the day of despatch, however no one called until I phoned Tap Outlet. As I write this review I still don't have the bath, my builders have stoped work and I have no idea what is going on.This was the first time I ordered from TapOutlet and likely to be the last.
Reply from tapoutlet.co.uk
- Will W
- 1 Review
Bargain taps, swift secure delivery
Bargain taps, swift secure delivery. What more can I say?
