Having placed the order and paid a delivery charge I had expected the tap to arrive fairly promptly but it didn't and I even sent a customer enquiry about delivery (which wasn't answered). Anyway it arrived after about a week and everything was as expected - well packaged, complete and it seems good value. I fitted the tap without any trouble using the supplied components and it works perfectly. A pity the experience was marred somewhat by the rather longer than expected delivery timescale however it seems like a good buy.
I would definitely recommend Tapshop321, great website, good prices and quick delivery. The tap has been in over a month now and no issues at all.
The taps were eventually received after having to phone tapshop twice to chase up the order. items were out of stock and eventually came direct from manufacturer.
After order was placed an initial confirmation of order was received but no follow up emails giving details of when the good were expected for delivery. Nor was there any forthcoming information concerning dispatch. Rather poor service in all.
Once eventually received the goods arrived in good order and correctly.
Purchased bath mixer tap online, arrived damaged, at this point very apologetic and quick service to send a replacement.
Replacement turned up completely the wrong tap, again very apologetic but unable to confirm when a replacement could be sent so I decided to cancel my order and from this point on several weeks have passed and the arranged collection for last Friday turned up on Monday when no one was home and so I still have one damaged tap, one tap that is nothing like what ordered and no idea when they will be collected and more importantly when a refund will be made. I am sure not all there customer interactions can be this bad but it is very concerning to say the least. Needless to say I won't be purchasing from them ever again.
The price was good and delivery was fairly quick but they did not send any email to say the goods had been despatched. In addition, I have had no invoice, despite my ringing and asking for one to be emailed!
I bought a LED, demister mirror for my bathroom and would highly recommend Tapshop321. This arrived very quickly and was very easy to install also the prices are excellent a lot cheaper than most websites I had viewed.
Bought and paid in advance for 2 pair of taps only 1 delivered.
When telephoned on Friday was told picking error and would receive missing pair by following Tuesday. Rang Wednesday and was told would get it next day - Thursday. Did arrive on Thursday!
Not too bad but as an installer no one realises that we do not get paid for second visits!!!
We brought our bathroom taps from tapshop321 their price was so reasonable compared to other shops. They arrived the next day and were fitted the next day. What more could anyone want.
I was looking for a specific shower mixer tap and after scouring through numerous websites, I finally found one which ticked all my boxes on Tapshop 321.
After reading other reviews on here, I did expect a fast delivery of my shower mixer tap - and I got one! I ordered on a Sunday and by Tuesday it had arrived!
I was really pleased with the quality of my choice too. Even when my bathroom specialist saw which one I ended up going for, he said I had made a good choice and he could tell that it was a quality product, which was a consolation to hear from someone who knows what he's talking about!
I thought the price was reasonable too..I have no complaints and would not hesitate in recommending Tapshop 321 to anyone out there.
I ordered a ceramic cartridge bath shower mixer tap. I received a pair of bath taps. Rang to explain the problem several times, eventually I was told the correct tap would be sent out. New tap arrives, it is a bath shower mixer tap, but not a ceramic cartridge one as advertised. Photos sent to show the mixer tap was of a traditional rubber washer type, but tapstore were unable to confirm this from the picture and could not send out an alternative, So I took the option of a refund, which was posted to my account a week + later, with no explanation, email or phone call. So a lot of hassle over two weeks for nothing.
I decided to look online for a new kitchen flexible style tap after finding that all the superstores advertise that they sell them but they are almost always out of stock when you want to buy!
I found this site and also found exactly what I was looking for at a price that I couldn't believe. I had logged in at Sale time and got my beautiful tap for less than half price.
It arrived within a few days and has now been installed and my kitchen fitter was very impressed with the quality.
Ordered taps to be delivered whilst on my hols. returned one week later to no taps and bathroom being started the next day. phone to find out reason for non delivery it was a mamufacturing fault with choosen taps, phoned back with my new selection and they where delivered by 9.00am the following day and sitting pretty on my new bath by that afternoon. my refuund for the price diiference credited my immediately. Very good service and taps
The website was fine and easy to use, as would be expected. Called to get delivery date and was given two, Friday or Monday. Called on Monday to confirm delivery and was told it would not be for another day.
I would have expected a proactive call to tell me my goods would be late. I now have to send expensive plumbers away,which will extend project by 3 days.
I had bought my previous kitchen tap from Taps4less - it only lasted a short time being of poor quality and received poor customer service from them so it had put me off online sites.
However, thank you Tapshop321 you were quick in delivery and the tap provided was far superior to my previous one. The plumber was impressed at the value for money and took your name to recommend you to his other customers.
I purchased a designer high quality product at the best internet price with free delivery. The item was delivered ahead of other parts oredered from other suppliers ensuring it was not the supplier that held back the schedule.
I ordered 2 taps, matching for basin and bath. I was told to expect delivery in 3-4 days. They arrived after just 48 hours, well packaged and in perfect condition. Really good quality taps at fantastic prices and excellent service too.
The delivery on these taps was excellent, I could not expect any quicker anywhere. I would definately recommend your firm again.
Cost was also excellent when compared with other comparable sites.
I was really excited to find these taps, and thought they were very reasonably priced ... until I found them elsewhere for much cheaper after I'd ordered, by a third and with free delivery! Anyhow, I love them and they look really good. Really heavy, quality great - looking forward to using them. Not sure about installation, haven't gotten to that point yet but really pleased ... except for the price, although I still think it's good value for money at the price I paid considering alternatives.
Very quick delivery of taps, but had to wait longer for waste, sent email by mistake informing of delivery, but after a query waste was sent and delivered within 2 days.
Only complaint was that we were not informed that waste was initially out of stock
Pleasant and quick action on all queries
The tap I bought is absolutely beautiful and exactly what I wanted. It was considerably more expensive on another web site and out of my price range and so I was thrilled to find it at Tapshop 321. It arrived in good time and was well packaged and so I have no regrets about ordering from your company and would do so again.
The first cabinet was delivered within the stated timeframe but arrived damaged. One phone call and it was replaced without hesitation, the new one arriving two days later. I will certainly use them again.
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