Having placed the order and paid a delivery charge I had expected the tap to arrive fairly promptly but it didn't and I even sent a customer enquiry about delivery (which wasn't answered). Anyway it arrived after about a week and everything was as expected - well packaged, complete and it seems good value. I fitted the tap without any trouble using the supplied components and it works perfectly. A pity the experience was marred somewhat by the rather longer than expected delivery timescale however it seems like a good buy.
The taps were eventually received after having to phone tapshop twice to chase up the order. items were out of stock and eventually came direct from manufacturer.
After order was placed an initial confirmation of order was received but no follow up emails giving details of when the good were expected for delivery. Nor was there any forthcoming information concerning dispatch. Rather poor service in all.
Once eventually received the goods arrived in good order and correctly.
Purchased bath mixer tap online, arrived damaged, at this point very apologetic and quick service to send a replacement. Replacement turned up completely the wrong tap, again very apologetic but unable to confirm when a replacement could be sent so I decided to cancel my order and from this point on several weeks have passed and the arranged collection for last Friday turned up on Monday when no one was home and so I still have one damaged tap, one tap that is nothing like what ordered and no idea when they will be collected and more importantly when a refund will be made. I am sure not all there customer interactions can be this bad but it is very concerning to say the least. Needless to say I won't be purchasing from them ever again.
The price was good and delivery was fairly quick but they did not send any email to say the goods had been despatched. In addition, I have had no invoice, despite my ringing and asking for one to be emailed!
I bought a LED, demister mirror for my bathroom and would highly recommend Tapshop321. This arrived very quickly and was very easy to install also the prices are excellent a lot cheaper than most websites I had viewed.
Bought and paid in advance for 2 pair of taps only 1 delivered. When telephoned on Friday was told picking error and would receive missing pair by following Tuesday. Rang Wednesday and was told would get it next day - Thursday. Did arrive on Thursday! Not too bad but as an installer no one realises that we do not get paid for second visits!!!
I was looking for a specific shower mixer tap and after scouring through numerous websites, I finally found one which ticked all my boxes on Tapshop 321. After reading other reviews on here, I did expect a fast delivery of my shower mixer tap - and I got one! I ordered on a Sunday and by Tuesday it had arrived! I was really pleased with the quality of my choice too. Even when my bathroom specialist saw which one I ended up going for, he said I had made a good choice and he could tell that it was a quality product, which was a consolation to hear from someone who knows what he's talking about! I thought the price was reasonable too..I have no complaints and would not hesitate in recommending Tapshop 321 to anyone out there.
I ordered a ceramic cartridge bath shower mixer tap. I received a pair of bath taps. Rang to explain the problem several times, eventually I was told the correct tap would be sent out. New tap arrives, it is a bath shower mixer tap, but not a ceramic cartridge one as advertised. Photos sent to show the mixer tap was of a traditional rubber washer type, but tapstore were unable to confirm this from the picture and could not send out an alternative, So I took the option of a refund, which was posted to my account a week + later, with no explanation, email or phone call. So a lot of hassle over two weeks for nothing.
Ordered taps to be delivered whilst on my hols. returned one week later to no taps and bathroom being started the next day. phone to find out reason for non delivery it was a mamufacturing fault with choosen taps, phoned back with my new selection and they where delivered by 9.00am the following day and sitting pretty on my new bath by that afternoon. my refuund for the price diiference credited my immediately. Very good service and taps