Following a disastrous QS Supplies order (currently in a complaints proceeding with PayPal to get my money back) I re-ordered my bathroom taps, shower mixer tap, and mirror with Tap Warehouse. Instantly their service was far superior. We accidentally ordered two taps where we needed one, and only realised on receipt of our order. A quick email to Tap Warehouse and they corrected our order with no problems. Our goods were then delivered promptly, in one delivery with good tracking. Excellent service, as it should be. Thank you - I have been without running water for two weeks, at last I have taps to enjoy such a simple pleasure of running water again!!
I bought a tap from this shop about 18 months ago, from a range that they still sell and claim a 10 year warranty on.
A few months in, it developed a fault in the lighting system. Nothing major, but it was a useful safety feature in a house with small children, and the main reason I bought this tap.
Over 12 months further on, despite polite chasing emails every month, I still haven't received the promised spares for this tap. Most of the time I've received feeble excuses about how they don't trade with the manufacturer any more (clearly they do, they introduce new taps from that range regularly). The best offer of compensation I've received is a partial credit note to buy a new tap from them, which is a joke. These days, they seem to just ignore my communications.
Said on the website that the taps I wanted were in stock so I ordered them, then to be emailed the next day saying they weren't in stock. Did receive them within a week tho so all in all Happy with items
Used Tap Warehouse fro the first time and would certainly have no hesitation in recommending them to anybody else or using them again. Brilliant service from start to finish. Goods delivered within timescales and perfectly packaged. Taps look fantastic in the new bathroom. Many thanks.
From order to delivery everything went without a hitch. Arrived within three days and was well packaged and secure. Updates from courier meant delivery was seamless. Very pleased with mixer tap except it opens and closes the opposite way to the one it replaced so is taking some getting used to!
decent tap at decent price....however, no email to confirm purchase....left unsure of purchase !! Product arrived as scheduled, On inspection small part missing rendering wasted journey to fit!! Missing part arrived in post next day with apology. Just shouldn`t happen....how can u release a tap with missing part! Cannot recommend and probably wont use again. Professional plumber who lost money!!!
Phone query answered by charming man. Ordered taps from internet on the basis of my enquiry but unfortunately the wrong ones arrived. Very quick and efficient exchange service implemented and correct taps waiting installation.