I am always slightly apprehensive when buying electronic goods over the phone as you are often sold equipment that is more expensive and more than you need. It was refreshing therefore to not only find a supplier that listened to what my needs were, but also provided an effective and affordable solution.
I would highly recommend this company for all your telephony needs.
I didn't really know exactly what i was looking for so phoned the telephone store, the person I spoke to gave me very useful information which allowed me to make an informed decision on what to buy.
I will definitley head to this store first for future purchases.
I had been having trouble selecting the best line out of the two I have in my house from the small phone on my BT system so I bought the larger BY phone that shows both lines. Unfortunately it wouldn't work in the location where I had the smaller phone as it was programmed for the smaller phone so I had to send the larger phone back for a refund.
The problems was sold thanks to your support and my small phone can now only dial the right line.
I can't fault these guys on anything - service, advice, delivery time - all absolutely first class. The service quality is so good you'd think you were ordering a replacement car, not a replacement phone. Well done to the team for an outstanding, personal service
The service I experienced with the Telephone Store was second to none. The sales person (John) was brilliant and didn't try and sell my anything that I didn't need. He gave me good, sound advice. My order was received within 2 working days. Brilliant service. We will use the Telephone Store for future purchases.
I wanted a good handsfree kit for the office (headphones) so when looking on the website we couldnt decide which one was applicable to the telephones we were using in our busy office. I rang a customer service man who was very helpful and the choice he gave me was excellent value for money.
I went back and purchased a second set as we were so impressed, the courier company was DPD and delivered the following day.
Absolutely fantastic service! I wanted to add to my online order after I had just placed it & after a quick phone call, I was able to make another order online which was added to my original one. I also received a call straight after this to confirm what parts I needed, as my accessories didn't match the phone I had ordered (I had selected the accessories wrongly). I received an e-mail the following day with the time my order would be delivered that day & everything was received in great condition. A big thanks to John for all of his help with my order! I would definitely order from here again.
Only purchased a 6 core 10 metre cable for the BT Versatility phone, ordering was quick and simple, confirmation & tracking communication was effective and efficient, even the delivery date & time. Brilliant!
Thanks for the great wonderfully helpful service. In these days of contacting companies it is great not to have to navigate a menu of options only to end up at the wrong place or with someone who cannot answer the question (typical of most large companies with a high profile). In fact I cannot think of a recent contact with a company that has been as helpful and responsive as yours.
My order was just for 10 SIP phones, but John was really helpful on the phone and careful to ensure that our order was perfect before shipping it out to us. Delivery was fast too. Wish I'd found them sooner.
This was my first contact with Birmingham Telecom and I was blown away by their staff''s customer support skills. My questions were listened to, a solution was found and the response time was excellent.
Every company today claims to put customer service to the front of their focus.
Birmingham Telecom demonstrated excellent customer service in real terms!
Great response to my requirement, I was put straight through to the relevant technical expert, who advised me on the best product for the job. I placed the order at 3pm and the headset arrived the next day, Not much more needs to be said!
I placed an order which was delivered the next day. It turned out I had ordered the wrong thing and they were extremely helpful in resolving the issue and suggesting alternatives which would work for my business.
Last week, after many weeks of struggling to manage conference calls, take notes and facilitate webex sesions, I decided to do what I had postponed for so long and decided to buy a headset for a 'state of the art' Avaya something-or-other...... I'll cut a long and boring story short but share with you the highlights of dealing with friendly John who talked me through what I needed, despatched by order the same day and had it at my office the following morning, A great service, with no fuss and a genuine desire to nget me the right solution as quickly as possible. Just to put the cherry on the cake - I had asked the facilities manager in my 'serviced office' building for support and hadn't got a response beyond 'I'll look intoit for you.....'
Well done, John and the Telephone Store team.
The heading says it all, the lady on the phone helped me select the right phone for the job which would be compatible with my system (I didn't really know what I was doing!) I placed the order and received delivery next day. Can't get any better than that for me!
We bought a replacement battery for our aged Versatility. Not sure what to order but Telephone store was very helpful and we received the battery very quickly indeed - plugged it in and got on with life. Thanks - easy purchase.
Excellent, 12 out of 10 for Nikki
AFTER CALLING BT DIRECT TO SEE HOW MUCH I WOULD BE FOR 6 REPLACEMENT TELEPHONES, I CALLED THIS COMPANY TO FIND OUT HOW MUCH I WOULD BE AND SAVED OVER £200. WILL DEFINITELY BE USING THEM AGAIN IN THE FUTURE AND RECOMMENDING TO OTHERS.
I was very satisfied with the service and would use you aain
The person I spoke to (John) was very knowledgeable about the product I was enquiring about, and helpful with regards to compatability with our existing telephone system. I was offered a 48 hour trial, with the option to return the product if it was not what we needed. I have now ordered a second product from the Telephone Store on the back of such great customer service.
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