I purchased a game CD under preorder offer. And when I received the game it worked for 2 days and then it stopped working. In the receipt it was written that I can go to any click and collect store to exchange it. I went to nearby store and that guy killed me by saying thousands of times that we cannot take this CD. He offered me a new cd to send it to company for refund. He also spoke to customer service and I heard that lady on phone said that you will take the cd to give them refund. I heard and 4-5 people standing there heard, but that idiot store manager said that no we cannot take this, you didn't hear what that lady said. He gave me the cd and that same moment I understood, TESCO is the worst company to order items. The result was that I posted the new cd back to company to get refund. and those people were good enough to refund me within 3 days of receiving the item.
Although no stranger to Amazon etc, this was my 1st use of Tesco Online.
To avoid a £5 delivery charge I opted to collect my order from my local superstore, and I received an email saying it would be there after 4 pm on Monday.
I went at 5:15, and stood at the empty counter for three minutes before someone was called to attend to me.
My order was brought out in a dirty and battered cardboard box that the assistant opened to check the contents were ok because, he said, it was wet when it came in. If he hadn't got in first, I would have insisted myself that he checked it.
Everything was fine and I took my order home, but 7:30 pm I answered my phone to hear a recorded message telling me my order had been delayed for 24 hours and I could now collect it after 4 pm on Tuesday!
On Tuesday I received another email telling me my order was now ready to collect, and another recorded phone call. After checking my credit card account to make sure they hadn't charged me twice, I must admit I was really tempted to go to the store to see if they did indeed have a duplicate order for me, and if they were daft enough to give it to me.
Ordered an item, received an email saying it would be delivered in 3 weeks and was given a date. 5 weeks later, still no delivery or communication. I sent a "Where is my order?" message through their website only to receive an automated email 2 days later saying they could not answer their emails and that I had to ring an 08 number (which I am unable to do from my mobile, and do not have a landline)!! It turned up eventually but was not impressed with the communication!
Having had faulty items from another big company (which they dealt with well but were unable to supply working items) I bought from Tesco Direct. Items arrived very quickly (surprised by Yodels' efficiency in this case as have heard mixed reports) and the items were exactly as needed. Chap on the desk was friendly and not the first time I have used Direct, as delivery to the desk is free and can be combined with the shopping!
Yes they're big and they have made mistakes on orders sometimes, but they do seem to rectifiy them well.
Ordered item 3rd April,delivery supposedly 3-5 working days according to website.Gave me 17th but allowing for Easter accepted this.Money taken on 3rd.On 17th not received phone call so rang 0845 number and held on ages.Told supplier had tried to ring a few times to say they were not coming(not true as gave a work number and mobile and no call)Said supplier would ring in next 10 minutes.After 1 hour rand again(0845 number)said would ring within 1 hour.Eventually rang 4 hours later to say actually we can't come until 26th.Received e-mail on 19th saying your item has gone for dispatch on 17th!!!Website still showed item for delivery 3-5 days.Will not use again.
The deliveries never arrive in the allotted time slots, typical 30-60 mins late. Totally wrecks planning the evening. Tesco drivers never ring to say they'll be late (website says they always do), never follow the directions we provide to find the house and always have loads of substitutes. The customer service line always has a 10-20 minute wait and when you get through they often just put the phone down without even answering it. Useless service that just takes advantage of being the biggest and apparently cheapest.
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