speedy return and refund with great customer service
I purchased a variety of toys for my place of work, roughly about £80.00 worth from the half price toy sale. one of which was a pop up rock star stage. This was a bit like a pop up tent easy to pop up and let the kids play within a matter of minutes. This did seem a little flimsy and after about 20 minutes one of the speakers which are attached to the sides had come unstitched and was hanging off. I decided to return this after a friend said they had pretty good customer service and it should be fine. I was struggling to find a tesco close to where i live to return the product , and eventually I contacted customer services to find out which store this could be returned to. The lady I spoke to was lovely and very sympathetic, she assured me not to worry about finding a store as they would send out a collection van for it. I was a little worried as the item had only cost around £10.00 and I presumed I would get charged for returning this via courier. The lady assured me there would be no charge at all and arranged a collection time for the toy to be picked up. the next day the toy was collected within the timscale agreed and I was refunded within the week. the customer service lady was brilliant and it was such a nice change to get so much help, and get my refund and collection so fast compared to other companies I have dealt with in the past, I will definatley shop with them again.
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