Having used Tesco Direct a fair few times it's only fair that the review is reflective of their whole service, not just a single occasion.
My first order was lost, found, lost again and finally disappeared all together. However, the customer service assistance was excellent to beyond reproach and since then all my other orders have been perfect.
The website is easy to use, easy to navigate around and simple. The ordering process is just as easy. Delivery communication was excellent on all occasions including the first and follow up communication has been good.
All in all a good company to deal with and worth using in the future.
If you've had a bad experience though - give them another try, they WILL make up for it and the customer service really do care.
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