Tescodirect reviewed by

London, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very disappointing website - don't expect your order to be fulfilled

I have ordered various things from Tesco Direct and Tesco Entertainment, and although some orders have been fulfilled, several others have not been, with no proper explanation. The latest explanation was a new system having incorrect stock figures, which doesn't sound like a very good new system to me.

But any company that takes orders, confirms them via email, and then cancels portions of them several hours later is not worth doing business with in my opinion.

In the latest incident, they accepted my paint and Paint Pod order, but then cancelled the Paint, only to deliver the Paint Pod. Which is useless without the paint, obviously. However, despite me phoning them within 5 minutes of the cancellation email, I was apparently too late to cancel the Paint Pod. So I will be charged for it, and have to wait for it to be refunded to me card.

Totally unacceptable.
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