I recently bought a cross trainer from Tesco Direct and placed the order on a Saturday evening. On the Monday I had recieved a few miss calls as I work a long hours,but on the tuesday I called them back and we arranged delivery the following day. I then decided that I would like a Tread Mill too, so I went back on line and chose one, I placed the order at the weekend again. On the Monday I recieved an e-mail saying the item had been despatched, then on the Tuesday I had a card in the letterbox saying that they would try and deliver it again on Wednesday. I called them up and I was waiting 20 minutes to speak to someone to ask if they could deliver it on Friday. After finishing work on Wednesday I got home to another card saying that they had tried to deliver my parcel again and because I was not in my parcel had been returned to the depot. So I called them again and this time I was waiting 30 minutes to speak to someone, I was told that parcel would be delivered on Friday. I just feel that the whole delivery process could be better.
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