I ordered 5 items on monday morning, and recieved emails for each one informing me that each had been sent to the courier (4 with Yodel and 1 with Hermes). Not realising that Tesco used these couriers I was a little worried, as Yodel has a terrible reputation. However, the items from Yodel were delivered on Tuesday afternoon, very impressed! However, one of the items had a part missing, so I emailed customer services asking for it to be posted out to me, as I was recluctant to phone the 0845 number. I recieved a phone call from a very friendly lady informing me that I could have a replacement delivered and they would pick up the old one at the same time on Thursday. I recieved the Hermes parcel on Wednesday, and the swap was fine on Thursday. All this was from the £3 delivery option which promised delivery by the Saturday, very pleased! As I had the week off work, this was very convenient, but had I been at work it would have been quite awkward with no one to collect packages. Would definitely use again.
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