Tescodirect reviewed by

Birmingham, GB

7 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor, poor service

Ordered a TV online and was told the delivery would be between 11.15am and 2.30pm during the week, so I had to take an afternoon off work to make sure I was in the house to accept the delivery.

I arrived at home just after 11.15. As soon as I got home I got a call from my partner saying that the delivery man had been and gone. It had come to our attention that the delivery man had tried to drop off our item outside the agreed time forcing us to arrange a new delivery date a week later! This is extremely frustrating as I had to take the entire afternoon of work for someone else's incompetence.

We decided to cancel the product and ask for our refund which was over £400. They said we would be refunded within 3 - 5 working days, but after a week of nothing, we decided to call again. Apparently the refund request hadn't gone through, so we had to request it again, waiting another 4 days until we got our money back.
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