Placed an order for a new freezer on 20 November, and was given today 27 November as the delivery date. So I took a days holiday from work. Placed my old freezer, which I've paid to have recycled, at the front of my house. At about 10:45 I thought I'd give Tesco a ring to find out if they could be more specific regarding the delivery time. After much to-ing and fro-ing, with the suppliers, it was decided that my order would not be coming today after all as it had got "stuck" in the system and not even got to the suppliers! The CS lady told me this happens quite a lot and that she completely understood me being annoyed that this had happened and eventually, after I kept mentioning wasting a days holiday, decided to credit me £20. Big deal! I can now expect delivery in the next 5-7 days. Maybe!