I really wish you could give minus stars, the customer service and lack of quality of their site and process behind it is appalling. I placed an order for a Xmas present the money was taken from my account and I was given a delivery date, several days later just before delivery was due I was sent an email stating they cancelled my order as I requested. I never cancelled the order, so I called to find out what happened, the order was with tesco direct but filled by Trove, they stated that the order was cancelled by Trove and there was nothing they could do about it that although there site states that they have stock that is not true. So thanks to them I am less 1 Christmas present I can't find anywhere else! Avoid tesco direct like the plague, when you call customer services it is just a case of tough luck not our fault, well news flash if you are the interface for the customer it looks bad on you when you treat them like trash!
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