Tescodirect reviewed by

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Slow customer support, terrible service

This review is about the third party purchase that I made through Tesco Direct. I bought a Medusa NX Headset from the company 'Trove' through the Tesco Direct website.

After speaking to Trove's speedy email service over email, Trove agreed to give me a refund for my headset. I sent them the item and my tracking number says that they received the item on the 20th of December. However, they still claimed that they hadn't 'found' it on the 7th of January.

The first time I actually decided to phone Trove, I had to wait on hold for 20 minutes. I then was not connected, the phone just suddenly hang up. Phoning them again, waiting 20 minutes I was told that nothing could be done about the refund.

Now finally, on the 14th of February I have actually received my refund. This took way too long for a refund. I will not be using Trove shopping again.
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