Reply from Tescodirect
[REPLY]
- Reviews (51)
- Jules
- 8 Reviews
- Customer Ms Sylvia Gladwin
- 5 Reviews
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- James Stephens
- Stroud, GB
- 13 Reviews
Can't Fault Tesco Direct
I've purchased everything from a double bed to bottles of wine from Tesco Direct... and all I can say is the service is faultless. Keep it up Tesco. Oh, and I also get clubcard points!
- Mike Wade
- 5 Reviews
Wine paradise
Over the years I have given up all other wine suppliers. Great value, frequent truly special offers and free delivery that won't let you down is why.
- Mark Burton
- 12 Reviews
Some great deals!
Some great deals! Plus the click and collect service saves time and uncertainty of the postal service.
- Ian Brennan
- 14 Reviews
Used only once
Used this site only once but was very impressed. Quick and efficient and delivered on time as promised.
- helenandthekids
- leeds, GB
- 6 Reviews
Tesco home (bed side table lamps)
After redecorating our bedrooms, we wanted to replace our existing bedside tables for a cream coloured matching Bedside lamps. When shopping in Tescos last weekend, we saw these 2 bedside lamps which seemed ideal – nice size and available in a few colours. We chose cream to keep the lighting neutral in the room.
The lamp itself comes with a lampshade and has an on/off switch on the wire. Negative points would be that you need to buy bulbs separately – and working out which bulbs to use took around 10 minutes as it doesn’t indicate the type of light bulb you need. It’s a good thing my partner was with me as I would have bought the wrong ones!
The other slight downside is that there isn’t a dimmer option – its either on or off, but would have been a nice extra. However, for the price (I paid £19 including 2 bulbs for both the lamps) it’s a good buy and something I use everyday.
Good quality products at a good price!
- John
- Manchester, GB
- 4 Reviews
Started poor but made up for it.
Having used Tesco Direct a fair few times it's only fair that the review is reflective of their whole service, not just a single occasion.
My first order was lost, found, lost again and finally disappeared all together. However, the customer service assistance was excellent to beyond reproach and since then all my other orders have been perfect.
The website is easy to use, easy to navigate around and simple. The ordering process is just as easy. Delivery communication was excellent on all occasions including the first and follow up communication has been good.
All in all a good company to deal with and worth using in the future.
If you've had a bad experience though - give them another try, they WILL make up for it and the customer service really do care.
- Dave
- 1 Review
Simply appalling service
Ordered a laptop on a Friday on the strength of a promise that it would arrive next day (Saturday) by 1.00pm. Needless to say 1pm came and went - rang Tesco to be told that there are not Saturday deliveries for that item.
After a prolonged discussion with what is laughingly called customer service I was informed that it would arrive on Monday and to expect a call to confirm the time fo arrival.
At 12.30 on the Monday I received a call from a different person to tell me that the item cannot be delivered as it is discontinued, and that my refund would take about a week to appear!
When asked why I had been sold an item (and the money taken for it) that they did not actually have I got a stock response coupled with a "we don't give a monkeys really" attitude.
Shocking lack of service from a company that should know better.
- kelly
- sheffield, GB
- 2 Reviews
speedy return and refund with great customer service
I purchased a variety of toys for my place of work, roughly about £80.00 worth from the half price toy sale.
one of which was a pop up rock star stage. This was a bit like a pop up tent easy to pop up and let the kids play within a matter of minutes.
This did seem a little flimsy and after about 20 minutes one of the speakers which are attached to the sides had come unstitched and was hanging off. I decided to return this after a friend said they had pretty good customer service and it should be fine. I was struggling to find a tesco close to where i live to return the product , and eventually I contacted customer services to find out which store this could be returned to.
The lady I spoke to was lovely and very sympathetic, she assured me not to worry about finding a store as they would send out a collection van for it. I was a little worried as the item had only cost around £10.00 and I presumed I would get charged for returning this via courier. The lady assured me there would be no charge at all and arranged a collection time for the toy to be picked up. the next day the toy was collected within the timscale agreed and I was refunded within the week.
the customer service lady was brilliant and it was such a nice change to get so much help, and get my refund and collection so fast compared to other companies I have dealt with in the past, I will definatley shop with them again.
- Liam Kelly
- 9 Reviews
Arrived as promised
Tesco Direct were quick to process and dispatch the order. It arrived via HDNL on the promised day, packed well enough. Tesco were very competitive on price, over £5 cheaper than their competitors. Everything worked as promised, so I'd have no qualms about using Tesco Direct again.
The only slight letdowns were the lack of tracking information provided and the £5 delivery charge. The delivery charge could be a bit steep on some orders, but the total cost did still come in well under its nearest competitor.
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