This goes back as far as my Christmas online splurge with various companies.
I have to say Tesco was most improved (mainly going on the Tesco Entertainment section) and took the top title going by our own experience. This was based on their pricing, ease of use and delivery options.
I first ordered to the house being a bit sceptical about the store delivery when a friend reported they didn't get a good service with this option (Elgin, Moray store. Item never turned up and member of staff didn't handle things well).
However others I spoke to did recommend so I tried it. Fantastic! No problem with waiting for the Postie. Go down to local Tesco get your milk and bread and collect order at Customer Services on way out. Added to this I'd gone through an Top Cash back (online voucher company) when putting the orders in so got a nice surprise this month when I was able to claim a reasonable percentage back from these purchases. Not much but every little helps...
Tesco do get a slating sometimes but they are a massive company who are still young in terms of their online experience compared to Amazon etc (Amazon still looks better and obviously has more to offer).
With their recent bad press and statement about restructure I think Tesco are going to improve providing they do keep to their promise to invest in the UK.
Certainly worth recommending.
I can't praise Tesco highly enough for their grocery shopping/deliveries. The site is user friendly and the service is easy to use.
All of your regular items are stored in a 'favourites' list so you don't have to trawl the site each time and at the press of a buttton a fairy godmother (or father!) whisks rounds the store, does your shopping and brings it round to you at a designated time!
How can they deliver this service for as little as £3.50 (at non-peak times)? It has saved me hours of time as I now just go buy fresh fruit etc.
Tesco does it again - amazing!
Tried to purchase a mobile phone for my neice £12 on the Tescodirect website using Tesco vouchers. After typing in the numbers over 3 times as the site kept crashing I was then told that one of the vouchers had a problem and system finally froze and crashed again. Vouchers gone! Phoned up customer service, lad didn't have a clue how to resolve, passed me aroiund the building. After phoning again I had to do it all again on the website which worked. Delivery to my local Tesco. After visiting local store twice being told that it had not arrived then it was 'lost' I had them arrange a home delivery and eventually item arrived...a £12 phone. cost me double that in time, phone calls and petrol money. Tescodirect indeed....
Every time I have endeavoured to use this website it has crashed my Safari browser. For an organisation the size of Tesco this is not acceptable.
Tesco Direct is a wonder for me! I choose my item normally as cheap as Argos if not cheaper, order and pay online as quick as a flash and as I do my weekly grocery shopping on a tues evening, I can also nip over to the Direct desk and pick up my other order too for free. The clucard card points are added to my usual points and Tesco Direct, really is as easy as that!
Thank You Tesco ~ Yes, every little helps and you always HELP ME!
After redecorating our bedrooms, we wanted to replace our existing bedside tables for a cream coloured matching Bedside lamps. When shopping in Tescos last weekend, we saw these 2 bedside lamps which seemed ideal – nice size and available in a few colours. We chose cream to keep the lighting neutral in the room.
The lamp itself comes with a lampshade and has an on/off switch on the wire. Negative points would be that you need to buy bulbs separately – and working out which bulbs to use took around 10 minutes as it doesn’t indicate the type of light bulb you need. It’s a good thing my partner was with me as I would have bought the wrong ones!
The other slight downside is that there isn’t a dimmer option – its either on or off, but would have been a nice extra. However, for the price (I paid £19 including 2 bulbs for both the lamps) it’s a good buy and something I use everyday.
Good quality products at a good price!
Having used Tesco Direct a fair few times it's only fair that the review is reflective of their whole service, not just a single occasion.
My first order was lost, found, lost again and finally disappeared all together. However, the customer service assistance was excellent to beyond reproach and since then all my other orders have been perfect.
The website is easy to use, easy to navigate around and simple. The ordering process is just as easy. Delivery communication was excellent on all occasions including the first and follow up communication has been good.
All in all a good company to deal with and worth using in the future.
If you've had a bad experience though - give them another try, they WILL make up for it and the customer service really do care.
Ordered a laptop on a Friday on the strength of a promise that it would arrive next day (Saturday) by 1.00pm. Needless to say 1pm came and went - rang Tesco to be told that there are not Saturday deliveries for that item.
After a prolonged discussion with what is laughingly called customer service I was informed that it would arrive on Monday and to expect a call to confirm the time fo arrival.
At 12.30 on the Monday I received a call from a different person to tell me that the item cannot be delivered as it is discontinued, and that my refund would take about a week to appear!
When asked why I had been sold an item (and the money taken for it) that they did not actually have I got a stock response coupled with a "we don't give a monkeys really" attitude.
Shocking lack of service from a company that should know better.
I purchased a variety of toys for my place of work, roughly about £80.00 worth from the half price toy sale.
one of which was a pop up rock star stage. This was a bit like a pop up tent easy to pop up and let the kids play within a matter of minutes.
This did seem a little flimsy and after about 20 minutes one of the speakers which are attached to the sides had come unstitched and was hanging off. I decided to return this after a friend said they had pretty good customer service and it should be fine. I was struggling to find a tesco close to where i live to return the product , and eventually I contacted customer services to find out which store this could be returned to.
The lady I spoke to was lovely and very sympathetic, she assured me not to worry about finding a store as they would send out a collection van for it. I was a little worried as the item had only cost around £10.00 and I presumed I would get charged for returning this via courier. The lady assured me there would be no charge at all and arranged a collection time for the toy to be picked up. the next day the toy was collected within the timscale agreed and I was refunded within the week.
the customer service lady was brilliant and it was such a nice change to get so much help, and get my refund and collection so fast compared to other companies I have dealt with in the past, I will definatley shop with them again.
Tesco Direct were quick to process and dispatch the order. It arrived via HDNL on the promised day, packed well enough. Tesco were very competitive on price, over £5 cheaper than their competitors. Everything worked as promised, so I'd have no qualms about using Tesco Direct again.
The only slight letdowns were the lack of tracking information provided and the £5 delivery charge. The delivery charge could be a bit steep on some orders, but the total cost did still come in well under its nearest competitor.
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