Bought DVD arrived incorrect however one phone call to a very pleasant understanding person meant the correct item arrived next day and they didn't want the incorrect item back. Free postage and bargain prices mean I have no reservations in dealing with them again.
If you buy an old DVD which has no demand for say £2.99, chances are you will receive it. If you buy an item on offer like Red Dead Redemption for Xbox 360 a few days ago for £2.99, you will face problems because the company will take your money and yet they will not have stock of the game because they sold more than they actually had. Sending emails to support will lead to no response unless you contact them on Twitter to complain because they do not like the bad publicity. If that does not work, you will be forced to call them on their 0870 number which in turn will costs you more than the £2.99 you initially spend leaving you out of pocket. In the end, you will realise you actually spent £10 all together (phone calls, emails, your time etc) and it would have been better of buying from Amazon. The company makes its money by making you call their 0870 number which you will have to in 70% of all cases where the item you purchased can be considered as a deal and on demand. I ordered three weeks ago, I received no game and the company has apparently sent a refund back to the card. Overall, I have spent at least £20 in chasing this order than the initial £5 for my order. If you think about it, it is a good way of making money legally. At the end of the day, it is your choice. As for me, once bitten twice shy.
This company is an absolute joke! I attempted to place an order on the 11th february. Upon entering payment details, and hitting submit, the website threw an error message back at me, so i gave up. Never recieved an order confirmation, my account with them shows 0 orders in my order history, yet i have recieved my bank statement which shows they have taken money for the item i tried to order!
Never recieved any goods, and as i have stated above, no order confirmation sent to my email, no orders in my order history.
I looked for a contact telephone number on their website, but their isnt one. Contacted them via email several times, no response. So i was advised to try contacting them on Twitter, to see if they could provide a contact number, and the answer was No, only e-mail address. I have once again contacted them by email, but dont expect a response, as i havent had one the past 2 times ive emailed.
I would avoid this company like the plague, they take money from your account when you havent ordered anything, and do not respond to emails. I have explained in my email if i do not get a response from my 3rd email then i will be contacting trading standards about this company, as it is an absolute joke.
Was looking for the first Uncharted game online. Got it for less than 10 quid when everywhere else was selling well above that, which was surprising.
However, i notice that the price fluctuates quite a fair deal, and quite fast. The price was initially 14 quid, then 17. Then a while later, 9 quid, all within 3 days. So, good value IF you keep your eye on it. Then again, it's probably the same with other companies.
Fairly swift despatch. Let's hope the delivery is as swift.