I did place some orders and after a lot of hassle got my goods.
But then they took my money and kept it. I call it theft. They strung me along with a series of lies which at least don't arrive any more. They haven't even had the guts to post the true status of the company on a web page.
After reading all the coments and reviews I know for sure that I have lost my money.
I did order some goods form the Online Baskets company and did have to cancelled after the company failed to deliver. This was back in December 2011 now 3 months later I haven't got a refund. I have contact Cosumers Direct and others similar companies for help.
The Company is still traiding as i thought they have gone bankrupt.
We are too many to leave it on the air. Any ideas of how to take it further? I want my money back.
I have joined the long list of people ripped off by the Online shopping company. Ordered a clock in September 2011. regular emails telling me to expect delivery in a couple of weeks, then a week, then tomorrow. the "tomorrow" went on for a month. I complained and told them if they can't promise delivery within a week then i cancel the order and want a refund. immediately I got an email saying the order has been cancelled and a refund will be with me within 10 days. 5 months and several emails and letters later I am still without goods and refund. How do you stop companies like this trading?
I agree with all the previous comments. I also was left waiting for over a month. Didn't get any response from them until I found their Facebook page, left a negative comment which was backed up by a friend of mine. The very next day I received an email from them stating that my order had been given high priority. Checked the facebook page to find my comment had been removed. Two weeks later the goods still had not arrived and then having logged on to my account I found a note saying that my order had been refunded. No email of apology, no reason why, no nothing. Perhaps I am one of the lucky ones, the cash has been refunded. Now I find their web site is no longer available. Just as well perhaps.
Absolutely hopeless bunch. Took money for goods they didn't have. Waited and waited. Finally gave up and cancelled the order which they confirmed several days later. Apparently my money was to be returned in 10 days. That was a month ago and now they don't even bother to answer my emails. Anyone know any good lawyers!?
Their website stated items were in stock when I ordered them and they took the £50 straight out of my account, but the next email I got said some items are now out of stock. A month later, with no sign of the items coming back into stock I cancelled the order and was told I'd get a refund in 10 working days (had to post them a recorded delivery letter to cancel, though...). It's now over a month later and I've still not had a refund and they won't reply to my emails. Avoid this website at all costs - they are a bunch of dirty robbers!
Do not order from this site unless you want the most frustrating time of your life.All items on their website usually say in stock and dispatched within 24hrs.Utter lies ,once you have paid and check your account your items are out of stock and in transit from main warehouse.gradually as time goes buy things start to appear as available,great you would think but oh no a few days later they are back in transit from main warehouse.
Customer services are complete joke,contactable only by a generic email system that only gets answered with "we have passed your query on to the appropriate person"and never get an actual answer to your question.
And so much for Trustpilot being for independent reviews,I can't even leave one for there online brewing company as it asks for a verification code which I have tried several times using my order number but that seems to have been filtered so I cannot leave an honest review.
I have since read elsewhere of people waiting months for orders,waiting an age for a refund with some never getting there money back.I have so far waited nearly a month now for my orders but the dispatch dates keep on getting pushed further away.
I used my usual company once I realised my order was not going to show up in time and that was delivered 2 days after ordering,thats what shopping online is supposed to be about.
And why is the rating showing 2 stars when everyone has left 1 star,shame you cannot leave 0 star.
This review actually applies to this company's subsidary http://www.the-online-homebrew-company.co.uk/ (but it's almost impossible to leave a negative review for that because they filter those reviews).
This firm takes your money and doesn't deliver. If you cancel the order they don't return your money. They have no phone number so the only way to communicate is via e-mails, which they ignore.
Don't take the risk. AVOID THIS COMPANY!!!
Simon found this review useful
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