Thebookdepository reviews

Thebookdepository reviews

Low
4.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
8 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid this bookstore , customer service so poor.

Hi ,
I ordered two books on 4th march and hoped to receive them within a week to ten days, as they are based in England and I am just in Ireland.
It took thirty five days , emails to customer service , who kept fobbing me off .
I then started a Paypal claim and asked for a refund , the book depository did not answer one of my mails from paypal.
The Books have just arrived , from Switzerland ?
Unless you don't mind waiting , I would not recommend this store to anyone and as you can see Customer Service is poor.

Phil
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Accepted order, book in stock, week before Christmas order cancelled book not in stock!

Ordered a book as a Christmas present that was out of stock with amazon.co.uk themselves, but showing as in stock with The Book Depository Ltd. through amazon marketplace partially because of The Book Depository Ltd's many good reviews. 4 days after the order was placed, I received 2 automated emails through amazon, the first saying that the item hadn't been dispatched and therefore might not arrive in time, and a second saying that it was cancelled as out of stock. I am very disappointed and will have to try to get the book somewhere else. Not only did they accept an order that they had no way of fulfilling, they also communicated their mistake without apology through an impersonal automated email. Certainly couldn't recommend use of this company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

efficient and good

Ordered book from them. Delivery was made on time. Reasonable prices. Quite happy with the service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I always get what I want

I order from the book depository every month or so, either for myself or for friends and family in Australia. I love the free delivery and that they deliver to NZ as well, which a lot of UK sites don't. They are cheap and I always get what I have ordered no hassles, which is perfect! They have a great range of books, as sometimes my family want some obscure books, and I always find what I am looking for.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Top Marks

Simply for coming up with, and willing to stick with, that name.

The GrassyKnoll.co.uk will be next!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great costumer service, free shipping.

The prices are the lowest around, plus with the free shipping it's even cheaper. I had a problem with a book that never arrived, they refunded me right away and delivered them properly when I re-ordered. I will definitely order again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Thumbs up from me

Not too much to say about this company as I am fairly new to it, so far though everything has been great.

I have managed to source a few hard to find books through them, which I have placed orders for, they have arrived quickly in excellent condition due to the packaging. and to top it off the prices were great too... what more could you ask for.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Gratis levering!

Jeg har flere gange købt bøger fra The Book Depository og modtaget varen i stand som lovet (brugte bøger) og det tilmed hurtigt.

Stort udvalg i bøger, brugte som nye og gratis levering til DK.

God oplevelse, kan kun anbefales. :-)

Is Thebookdepository your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Details

About this company

The Book Depository offers 2.2 million books with free delivery worldwide. No registration required to order.

Visit Thebookdepository

Category

Thebookdepository is ranked 30 out of 33 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.