Not that organised and slow to respond to payments
Good rate of exchange for Pounds to Euros but having placed the order on Wednesday, transferred the money within minutes of receiving the confirmation on Wednesday, had to chase them on Friday to find out why the order was still sitting in Pending, Awaiting Funds. Two phone calls and the dispatched email finally arrived Friday at 5.30pm. Euros turned up on Saturday. Not the best of service, and nervous when sending money. Would I use again, not sure yet.
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Thank you for your feedback and we are sorry that we did not meet your expectations. We do our very best to provide all of our customers with an efficient and high quality service and have taken your comments on board. During this busy period, we are working on streamlining our bank transfer payment procedures so they are as swift as choosing payment via debit or credit card. We do hope you choose to use our service again, Kind regards, TCC