TheMicStore reviews

My best on line buying experience to date

I had no idea what headmic system was best suited to my daughters needs. I called several sound equipment shops. The micstore offered by far the best information and understood exactly what I needed. I was warned that the item was not in stock but they were expecting a delivery. I was told that I would receive the item either Monday or Tuesday. I received an e mail on Monday letting me know the item had been dispatched and would arrive the following day (Tuesday) - AND IT DID! The sound from the system is clear with no fuzziness. I wish the headset itself had come with instructions though as it is rather fiddly and I have no idea how it should be worn - over the top of the head or at back of the head? Neither seem to fit properly but I am sure we will work it out at some stage. Apart from that a first class service! In future the micstore will definitely be my first port of call.

They went out of their way to help.

When I mistakenly ordered the wrong microphone clip, this firm replaced it with the correct one without quibble, almost by return of post.

Absolutely smooth and excellent service and delivery-perfect!!

I was ordering my microphone online at work, and because of the educational filtering at my school it was proving to be quite difficult. themicstore online chat service was a godsend and enabled me (with the assistance of an actual human) to place my order quickly and efficiently. The product was delivered to the address required the next morning in London, just as required.
I have no problem giving a 5 star rating to my experience....couldn't have been easier!!

Ian, London

Very poor!! Paid the money but no sign of the products!! My event was today!

I made my order 1st May with the expectation it would be right with me (i.e. in the post the next day so with me the day after like most other online deliveries).
TheMicStore took the money out of my bank account straight away (rather than take the money when the products are despatched like most reputable online retailers).

It's now the 9th May and no sign of the mics at all but more annoyingly, no contact whatsoever from TheMicStore at all apart from this request to provide feedback!!!
The mics were ordered for a specific event which happened yesterday so they're not needed now. I've tried looking up the order on their website and it just says my order is "In Progress". I could have just gone to the local specialist music shop and bought these products on the spot!

If I ever get the mics I'll return them for a refund under the Distance Selling Act but I'm not expecting a prompt response!

Poor, poor service. I wouldn't recommend this supplier at all.

what it says on the tin

My order came in on time and was exactly as specified; no shock! horror! moments, this is the standard that all e-commerce should attain. Well done!

First time ever i've paid for something online and they come up with extra demands before shipping..

Try to buy your equipment anywhere else but here!.. I ordered, got confimation, paid with my credit card, payment was execepted and then got this message:

" Before we can ship your goods, we do require an extra security step for oversees deliveries. It’s a company policy due to the banks no providing us cover in case anything goes wrong. So it protects our customers, and ourselves. You can get this from your bank by ringing your bank and asking for an authorisation code, it’s a 6 digit number that is generated at the end of the transaction. If you could provide this code to us, so it will match up on our system that would be great. Kind regards, "

This is absolutely not legal, rediculous and unfair ( there is no warning one the site before you make payment that they " require " whatever bullshit that nobody has ever required from me in any purchase online whatsoever!! ).

So as far as i am concerned, never again and i would advise you to buy your products anywhere else if you can avoid this company!

Found what I needed, Paid a good price, turned up when expected - QUICKLY!

Only a small lead, but the website was easy to find and use, and the price was good, and delivery was fast and error free. What more could you want!

Superb, professional, helpful and can't recommend enough

I've bought various items from this company; their professionalism, knowledge and customer service is excellent. I'll be coming back again and again!

Really helpful, quick dispatch, well packaged - Very happy

I had to order a mic last minute so ordered and called to check how soon it could be sent and it was on it's way within a few hours and arrived the next day via UPS.

EXCELLENT! Very happy. Thanks guys.

Reallly excellent service - could not be faulted

I recently bought a Samson external mic for my DSLR camera. I spoke to the Mic store as was a newbie in this space. I found them extremely helpful, knowledgeable and service was impeccable and delivery brilliant. Definitely will be my first "port of call" for any future audio requirements.

I received very helpful advice which was most appreciated

The staff were most helpful and patient in helping me sort out a rather complicated radio mic problem which other retail outlets had failed to do

The best online service i have ever seen

I searched for "wireless Micro Earset Radio Mic" and of all the links I searched and reviewed, TheMicStore wasthe cheapest, even cheaper than Amazon. I placed my order on Thursday at about 3:00pm and surprisingly the product arrived at about 10:00 am on Friday (the following day) via UPS unscratched or damaged.

I will recommend them anytime and any day.
However, I will let you have my feedback in regards to the item itself when I have used it for at least 2 to 3 weeks.

Very helpful with quality service

When a supply chain problem led to my order being delayed they organised alternate items and dispatched them for a Saturday delivery. Just in time for the gig!

Highly Recommended

Helpful and knowledgeable. No fuss return policy.

They did their best over the phone to guide me to the best microphone for my needs. Unfortunately, I did not find the head microphone comfortable. They dealt with the return if a fuss free manner. (I have only just returned it, so I do not have the refund back in my account yet)

Disappointing service.

I ordered a microphone holder and XLR lead from them, I needed it for the weekend so I rang first on the Thursday before to make sure it was in stock and could be sent that day.
I was told that I had an hour in which to order for same day shipping and that they were both in stock.
I ordered immediately online and chose next day delivery with UPS.
Fully expecting the items to arrive on Friday, I was extremely disappointed to receive a delivery notice from UPS saying it would arrive on Monday. They showed that they received the items for collection on the Friday.
I actually sent an email to The MicStore asking why they had not managed to meet the promised delivery date, but received no reply.
I feel that having called first to check availability and payed for next day delivery, my annoyance at having to wait five days for the items to arrive is justified.

Elliott Scott found this review useful

Great Service Guys, Thanks!!

Phoned The MicStore to check if I was ordering the correct part - they quickly confirmed that I was, with no need to transfer or hold the call - very nice!
The particular cable I wanted was out of stock, but was likely to be available in a few days. I'm in no real rush so ordered it anyway. It arrived with me in less than 2 days!!
Well, they're easy to contact and are very knowledgeable, it works fine, it was a fair price, and it arrived much earlier than I anticipated - can't ask for much more than that eh?!!

All the best advice in one place

You've gotta meet this guy called "SHED". What he don't know about mics, you don't need to know. I went knowing exactly what I wanted - and came home with something quite different - and loads better. And all at a sensible price.

I'm already putting the word around the circuit as others are very curious to find out what my "hearing aid" does.

Thanks to SHED and micstore, I'm well sorted.

Pete (comedy bandleader and comedian)

Fast service with no problems

Ordered the goods and they turned up next day well packaged, and as described. Nothing much more to say!

Great communication.

First class service from this company,item dispatched quickly.

Great advice, great service.

Excellent advice provided for our particular needs, followed up with next day delivery of items. Worth every one of the 5 stars.

Great service.

Does everything it says on the box

Great Service

very helpful on phone before i placed my order on-line. Item arrived the next day, cant complain about the lever of service :)

Excellent advice and service.

I had no knowledge or experience of microphones for DSLR cameras. I spoke to the MicStore by telephone and they gave good,honest advice.I enquired about a range of microphones with differing values,they did not try to sell me the most expensive one, they sold the one that best suited my needs. Very good customer service and a joy to deal with, I would easily recommend them to anybody in my situation.

Good Advice, great service

I spoke to a member of staff to get advice over a replacement wireless mic system. They recommended a range of mice for me to choose from. Once chosen delivery was quick and after sales service great. No question too silly

Mics to shout for.

A professional experience with a friendly face.

Very helpful staff, coupled with fast delivery

I placed my order from the website, and realised soon after that I had ordered the wrong item. As it was the weekend, I emailed them with an explanation of what I had done and asked them to contact me on Monday morning, which they duly did. The matter was resolved in a very helpful and pleasant manner. I will definitely recommend them unreservedly.

Excellent Service. Thank You.

Great Transaction.

Mike is very happy with his Mic!

Next day delivery...really good service folks.
And postage rate realistic...compared to some that have actually led me to an 'I'm not paying that' scenario - hence no purchase.

Excellent mic...just what I needed.

Thanks.

Right product,right price,right QUICK!!

When you first heard a blues harmonica amplified and were wowed by what you heard the SHURE 520 DX gives you that sound, with easy feedback control using the built in volume knob just plug in and enjoy, especially if you saved money by shopping at the very quick and efficient MICSTORE, excellent.

Really helpful advice from staff who took the time to explain the product; v. prompt delivery.

I had a number of different products in mind. Informed staff member took the time to discuss various alternatives and I was able to then buy with confidence. I got the strong impression that they are keen to sell you the right product, not the most expensive one.
I ordered the RODE Stereo Videomic in the afternoon and it was delivered the following morning. I couldn't be more pleased and will use the MicStore again.

AWESOME

They are brilliant - buy buy buy

Great advice, great service, great product - who could ask for more?!

I was looking for a radio mic to use in a dance show and The Mic Store really guided me through the different options, helping me to choose the one that would best suit my needs. I am delighted with the product - and the saving I made; it was £30 cheaper than on Amazon! All in all, a very positive experience, and I would recommend The Mic Store to anyone.

Good advice and speedy service

Rang for advice, spoke to Shed (real name apparently)

Ordered product and it arrived safely next day and does exactly what i am looking for

Fine and Fast

Ordered, in stock and got it in 2 days.

First Class as ever.

Thank you Mic Store, incredible service again

The only way it could be faster was if it was here before I'd even ordered!

No joke, this was a very swift delivery, and at a reasonable price. Highly recommend.

Good service and an excellent product - a shame about just in time strategy on Audio Technical Products.

Second time buying from the Mic Store and I will not shop anywhere else for audio related products. I have nothing to fault them on apart from the one day wait for them to get the product from the Audio Technica factory - why can't they just stock the products like any normal store?
Product was packaged well and arrived by a friendly currier - was as described.

Excellent technical support and service

I spoke to Matt at the Mic Store and he was excellent. He listened carefully and patiently to my requirements and then made some recommendations, clearly explaining his rationale. He went into a bit of technical detail but not too much - it was just enough to support the rationale for the choice of mic. The mic arrived within 2 days and I am very pleased with it so far. I would not hesitate to recommend the mic store.

I still have not received my order!

Apart from not receiving my purchase, the information provided by customer service team was very good and the staff were friendly. I am in dire need of the Wireless Lapel Mic system and still await delivery.

I received friendly advice from well informed staff.

I contacted the MicStore when I was looking for microphones for a PA system I was putting together as I need advice/ confirmation of my provisional choices. Matt was very friendly and well informed. This helped me to make the correct purchase. I later realised that I had clicked on the wrong radio button when placing the order online and inadvertently ordered a channel 70 radio mic rather than a channel 38 mic. A phone call soon corrected that. This was followed up by a confirmatory email. Thanks Guys.