The quality of the print was generally very good but where the picture ended and the grey background was beginning the resolution was much lower than on the actual design. You could see that you risk a lot by printing a circular-shaped picture.
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Thanks for the review and we are really sorry that you're unhappy about your print. We had a look into the problem and the file you've sent for printing was rather small and had a resolution of only 150dpi instead of the recommended 300dpi. Also, if you look at your artwork on the screen at 100%, you'll notice that the the edges are not sharp there either meaning the issue was not introduced during the printing process. We will contact you directly to resolve the issue.