I called in twice to arrange some photo printing. On the first visit I had hoped to get some advice and discuss what I needed doing- fat chance! ended up walking out and going home to order blindly online.
Returned to collect photos and no one could crack a smile or manage a polite greeting.
Print quality fine, not worth the unpleasantness of the experience though!
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Thank you for your review and we are sorry to hear about your experience. Our staff are usually available to provide general advice and assistance or you can arrange a dedicated session with a retoucher/printer.
We are delighted to hear you were satisfied with your prints and apologise for an out of the ordinary service experience on this occasion. It would be great if you would give us another try and I would be more than happy to arrange for a technician to spend some time with you to show you the different print options and file preparation etc. Please get in touch with me directly if you would like to do this. Thanks again for your comments which will help us improve our service in future.