Nearly missed delivery in time for Christmas but pulled out all stops to ensure it was delivered.
They were very busy over the Christmas period and as such I called a few times to ensure my picture was going to come on time. Speaking to several people over the 2 wek period I was assured that it would be ready on time and delivered before Christmas. On the day it was supposed to be delivered I called again to be told that it had missed the final delivery and would not make it for Christmas. At this point the staff were very helpful and the manager sorted it out for it to be couriered directly, which in my opinion is a superb level on customer service in this day and age. Thank you.
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