Many thanks for your review. As in all pro labs, we produce prints from rolls of paper. This can result in prints on heavier grade paper retaining a slight curve and is perfectly normal. You can flatten the prints by placing them between flat surfaced objects and applying weight for a couple of days.
We deliver smaller prints in an industry standard plastic/paper sleeve to protect them. We also have additional packaging available to purchase at our lab for a minimal cost. We apologise if you were not made aware of these packaging options when collecting your order. As stated on our website, we encourage all our customers to bring their own packaging for prints in order to reduce the environmental impact.
We are always more than happy to re-print any products that prove to be damaged at no extra charge. Should any of your prints not meet your expectations of quality, please contact us directly and we will gladly rectify the problem.