theprintspace reviews

theprintspace reviews

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Review by confirmed purchaser

Fantastic quality prints. Hard to find.

A first timer at print space, I found the overall quality of prints brilliant! I will definitely be returning to print more for my degree in photography. The receptionist was a little unhelpful if not slightly disgruntled as I had an issue finding my order reference from my online order however the other receptionist then took my details and address and managed to find it. It was hard to find in terms of going to/from Liverpool street but nether less great image quality will not make me hesitate coming back in the future.
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Review by confirmed purchaser

great value prints and fantastic customer service & contact...

all arrived without any labels or separation to identify which print was which, this was a sample order so hard to tell which paper was whch print, compounded by being one print short, like a jigsaw with a piece missing. Following review they have been extremely helpful in sorting this order & puzzle, excellent customer service from what I believe to be a great company. Highly recommended.
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Review by confirmed purchaser

Superb service

Great colour match first time and immediate turn around for speedy delivery. Fantastic service. I'd definitely recommend.
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Review by confirmed purchaser

Fantastic professional print quality - highly recommend!

A quick call to Sales (who were extremely friendly and professional) confirming output print sizes were correct - my order was placed @11:30 and by 17:00 they had been dispatched. The following morning I was admiring some stunning and accurately printed images. Considering the rapid turnaround and attention to detail, not forgetting the comparative cost my experience has been superb! I would highly recommend using 'theprintspace' to anyone whether it for personal or exhibition use - try them and see for yourself. I'll definitely be using their service in the future!
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Review by confirmed purchaser

delighted with the paper recommended to me for my artist proofs

Thanks to Cecile for recommending this special paper, what a difference it makes!
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Review by confirmed purchaser

Quality print however receptionist was a mardy

The online ordering process is super. Easy to use and pricing is transparent. I collected the print, which was excellent quality. However the receptionist appeared to be assisting other customers with very lengthy discussions about their prints and as such picking up an online order was overly long. I know this place is in a trendy laid-back area, nonetheless there is no need to be this "too cool for skool". A smile and please and thank you never hurt. Of course I would use again though as it takes more than a marry receptionist to put this photographer off getting a great quality print.
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Review by confirmed purchaser

Beautiful work!

Just received my much anticipated print by royal mail all the way out in Los Angeles and I am thrilled with the turnout. I look forward to continuing my business with The Print Space.
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Review by confirmed purchaser

Really very good photographic print service

Printspace are consistently very good in all departments. Their colour calibration is perfect, their prices are very competitive, and they are very helpful over the phone or when visiting the lab in person.
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Review by confirmed purchaser

Print workflow and employees cannot be trusted.

I ordered black&white prints for my sister in London and wrote an e-mail to theprintspace to find out how to calibrate my Eizo-screen and how to send the files (8/16bit?, convert into print profile, or not? etc.)
Got a reply within 2 hours regarding information on how to calibrate my screen and also telling me to watch the videos on theprintspace and follow instructions and! convert into the corresponding print profile.

I ordered the same prints for me an had them sent to Vienna to be able to verify their quality.
As the prints were tinged (not really black&white) I called an employee in Germany who told me that in case of black&white photos converting into the print profile is not recommended as this may add color to the image (not mentioned in the e-mail and videos at all).

An employee in London told me that the prints for my sister in London should be fine as they were not converted into the photo rag print profile. Which is not true!!
She sent me a screenshot with the photo in question showing an sRGB colorspace as she obviously discarded the embedded profile when opening the file in photoshop.

Before uploading I had definitely converted the files into the print profiles as she recommended to do so in the first place. I sent her a screenshot of the uploaded file showing a CMYK color space and the photo rag profile.

They offered me to refund the first order and upload a new version of the photo (without conversion into print profiles).
The new order for my sister in London was printed and shipped within 2 or 3 three days.
As I hadn’t heard of my order within a week I called the employee in Germany again who told me that the prints were already on their way and in the custody of the courier service.

The following day I received an automated e-mail notification telling me the photo had just been printed and will be shipped, which proved the information - the German employee gave me - wrong.
If I had not called maybe the order would not have been processed at all…

I came to the conclusion that neither the print workflow nor the employees can be trusted.

Rgds,
Ingo Lang

UPDATE:

Thank you Sebastian for your reply.
Operational issues put aside, some comments on the quality of the prints.
I wrote an e-mail to your colleague in Germany asking if there was anything you could do about the moire pattern that occurred on the Giclee print on Hahnemühle Photo Rag paper, but did not occur on the C-type print on Fuji Matt paper and is also not visible in the image file.
I did not get an answer, and as I got the second order the Giclee print on Hahnemühle Photo Rag paper showed the moire pattern again.
So I had the same file printed in Vienna to get a second opinion on this issue.
This Vienna-based digital printing studio also has an Epson Large Format Printer (12 color-system, I don’t recall the denomination) and a Canon IPF 8400 (also 12 color-system). They offer a huge variety of fine art papers, amongst them the Hahnemühle Photo Rag Ultra Smooth which is almost pure white and - as I saw on a sample - delivers amazing contrast, which is now the paper I prefer over the standard Hahnemühle Photo Rag 308g that you offer.
Today I picked up the print and the quality is excellent, great contrast and even better, the print doesn’t show this annoying moire pattern your printer is causing.
I paid 15 euros, which is about the same price you charge via your German website for the 30x45cm Giclee prints (14 euros, to be exact).
So in terms of quality, obviously you may not be the end of the road.
BTW: The C-type print again was a bit tinged, but maybe that is a tough nut to crack (technology wise).

Regards,
Ingo
theprintspace.co.uk

Reply from theprintspace.co.uk

Dear Ingo,

Thank you for your review. I am very sorry to hear you had a disappointing experience with our service.

We always try to provide accurate advice when it comes to preparing your files before placing an order with us. I am sorry that on this occasion you did not receive the right instructions about how to prepare black and white prints. We take full responsibility for that and we will reiterate to our staff how important it is for us to enable our clients to achieve a perfect print every time. This is crucial to us across the world and information in Germany do not differ from information in the UK.

We have accepted our mistake here by initiating a full refunds for all your orders at the time you pointed out to us that we have given you inaccurate information.

I will personally investigate exactly why your second order took so long, as we pride ourselves with quick turnaround times in both the production and delivery process.

I trust both you and your sister are now in receipt of the prints and they are at the quality you expected from us in the first place.

You can see from the countless positive reviews on here that we always try to help clients to the best of our abilities. I’m sorry that on this occasion we fell short on that and I will make sure to follow up with an email.

My sincerest apologies.

Best regards,

Sebastian Richter
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Review by confirmed purchaser

Brilliant service and helpful website

I cannot fault the speed of service, quality of the products supplied and the delivery arrangements (via CityLink). The website leads complete beginners through the choosing and ordering process to make it painless and worry-free. I would not hesitate to use theprintspace again and recommend the company without reservation.
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Review by confirmed purchaser

Great quality service with excellent communication.

I received my order in good time and to the standard specified. Full tracking information for my order was provided (although the mailing company had not loaded the details even by the time the item arrived) and communication from the company via email was prompt at each stage. My only suggestion would be to have a table of standard printing sizes on the website that would be useful for the customer.
theprintspace.co.uk

Reply from theprintspace.co.uk

Hi Natasha,

Thank you for your review. I am pleased you were happy with the service you received from us. As a matter of fact we do have a table of standard printing sizes available. You can find it here: http://bit.ly/tpsprices

I hope this helps with your future orders and we hope to see you again soon.

Best Regards,
Rebecca
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Review by confirmed purchaser

Fast,reliable service with helpful friendly staff, all at a great cost

The print space really is the best place I have come across for all my printing needs, from the very in depth knowledge of the services they provide to the passion they have about all work printed there, from start to finish it's always fast and easy. I would always recommend and use the print space for high quality printing without the high quality cost.
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Review by confirmed purchaser

Efficient service and quality prints

I was really pleased with my first experience of the print space. Online ordering was quick and easy. Staff were helpful and Efficient and the whole process was painless. When my prints arrived the quality was superb.
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Review by confirmed purchaser

First rate

I will certainly buy from you again. I could not believe the speed with which the order was fulfield and the delivery was also extremely quick.
The staff were so helpful when I rang with an enquiry, and the person who deals with the emails seemed to know exactly what was required.
I would certainly recommend you to anyone.
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Review by confirmed purchaser

Professional and very helpful.

I'm very pleased to recommend this to friends and family. I only ordered prints for my family which were perfect and arrived in time for a present. I will be using this company again and from what they offer as a company I'm very pleased they would print some family photo's. Great company and couldn't be happier.
Thanks again,

J
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Review by confirmed purchaser

Dependable service wtih fast turnaround

I needed a A3 Giclee print on Hahnemuhle German Etching paper, and my priorities were high quality, easy ordering and fast turnaround. The Printspace exceeded my expectations in all three. Will definitely be using again and would recommend.
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Review by confirmed purchaser

Very Happy

I ordered two photographic prints (A3 and a custom) they both came back perfectly and on time
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Review by confirmed purchaser

Great prints, good turnaround time.

They did a great job on a large print I had made with them for an exhibition. Turned around in good time and it came out looking fantastic.
The only reason I dropped one star is that they charged my card after the purchase for the mailing tube. I would rather have had the cost of the tube worked into the price of the print.
Great job.
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Review by confirmed purchaser

Lovely prints, delivered rapidly

Great, easy to use process. If you are not familiar with professional print papers, it's worthwhile to order the print samples first. I'm very pleased with the results.
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Review by confirmed purchaser

Speedy, efficient service with fabulous print results

I've been using the print space since 2012 and I've never had a single complaint. Only praise. Their service is excellent and I've routinely been astonished at the speed they can print and dispatch my artwork. Prints always arrive well protected, paper stock is of high quality and colours are always faithfully reproduced. They may not be the cheapest but they are the best.

Their website is exceptionally easy to follow and their ICC profiles which allow you to soft-proof your print are very easy to find. Prices are clearly displayed, as are the other options you can use to enhance your work such as mounting and framing choices. I will be continuing to use their excellent quality print services in the future.

theprintspace.co.uk

ONE-STOP SHOP

Have your images printed, mounted & framed all in 1 place! Our products include a wide selection of 11 print paper types, ranging from digital C-types to fine art Giclées, bespoke dry mounts & 100% hand-made frames.

FASTEST TURNAROUND

We are the only pro lab in the UK where you can get your images in less than 2 hours if you order in-house, and if you order online before 2pm you will receive them the next working day.

EASY ONLINE ORDERING

Ordering online is simple thanks to our straightforward online system. Remember to download our free colour profiles from the website. You can also track the status of your order every step of the way.

PRINT LARGE FORMAT

Need large prints at low prices? At theprintspace you can print up to a whopping 50” wide & 164 feet long, so use your imagination & go big!

DIGITAL DARKROOM

Access retouching booths with the latest high spec, calibrated equipment in order to colour manage your images. 15 mins booth time is only £3 + VAT.

About theprintspace

theprintspace is London's favourite photo printing lab. We offer professional photo & fine art printing, mounting & framing to customers via the web and at our central London print studio. You can finally get the very best out of your images, with unparalleled quality and affordable prices. We offer service with a smile. Our website hosts a large selection of free video guides and downloadable print profiles, which help you every step of the way. Our products range from true photographic digital C-types to fine art Epson inkjets. We offer a wide selection of dry mounts, ranging from aluminium to dibond, and our frames are 100% hand-made and bespoke. Visit theprintspace today and get involved in the creative print process!

Visit theprintspace

Contact theprintspace

Call us on: 02077391060
We live here: 74 Kingsland Road
E2 8DL London
United Kingdom

Category

theprintspace is ranked 5 out of 14 in the category

theprintspace is ranked 15 out of 83 in the category Print & Signs

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