Hi, I've ordered an item from their website. Not so later they've phoned me up, to ask to confirm the purchase (I moved so the delivery address was different from the one in bank database) so they've just confirmed, I own the card, and the package was sent out on the next day... They were friendly and helpful, and I feel in safe if they have methods to check frauds.
As a local professional I quiet often need supplies, and tools for get the job done. when I need something I've just phone up the guys, they give nice prices. Most of their items are on stock so if I need something urgently I can pop in and pick it up. Their strongest line nowadays the power tools, I brought my Makita Drill, Bosch Hammer Drill, Festool Saw from them. All the times they were extremely helpful, and they know their products very well. So, all the best for The Tool Store, I might pop in next week.