TheTowelShop.co.uk reviews

TheTowelShop.co.uk reviews

Excellent
9.6
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Review by confirmed purchaser

GREAT COMPANY

Great towels , fast delivery and good communication.
Will use again !
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Review by confirmed purchaser

Just a really good service

Bought from this company several times now, good quality, good delivery and a great service.
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Review by confirmed purchaser

Excellent service, first class

Great quality, great service
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Review by confirmed purchaser

speedy& efficient service

the towel shop offers excellent &fast delivery, very good quality & reasonable priced.
i can certanly recomend.
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Donald,

Thank you for leaving a review.

We are glad you are happy with your order and we hope to see you again soon.

Warm Regards,

Sid
www.thetowelshop.co.uk
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Review by confirmed purchaser

Excellent quality service and prompt delivery.

This is my first purchase from The Towel Shop - hopefully it won't be my last!
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Ellsye,

Thank you for leaving a review.

I am glad to hear your first purchase at the Towel Shop was a good experience.

We hope to see you again soon.

Warm Regards

Sid
www.thetowelshop.co.uk
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Review by confirmed purchaser

Great fast service, great price quality product

I needed a lot of towels as we're about to have a baby - including a home birth, and struggled to find a source of decent towels that weren't too pricey. These towels were affordable, came the day after I ordered them and so far seem to be of good quality.
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Lizzie

Thank you for leaving a review as we really value your feedback.

We are pleased to know you are happy with your order and we wish you all the best for the baby.

See you again soon.

Hamzah
www.thetowelshop.co.uk
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Review by confirmed purchaser

happy with the customer service.

found a flaw in a sheet ,and was promptly sent a new one. thank you
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Joan

Thank you for your feedback as it is important to us so that we can continue to improve our service for our customers.

We are very happy that you made us aware of the fault and this was dealt with promptly for you.

Warm Regards

Bob
www.thetowelshop.co.uk
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Review by confirmed purchaser

Faster than a cellular phone.

The service from The Towel Shop is superb.
I ordered a cellular blanket on Tuesday and it arrived before lunch on Wednesday. This was on the 5-8 day delivery option.
I've waited longer for a phone call than that.
I'll certainly use Towel Shop again.
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Mel

Thank you for leaving a review as we really value your feedback.

We are pleased to know you are happy with your order and Delivery time.

We hope to see you again soon.

Adam
www.thetowelshop.co.uk
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Review by confirmed purchaser

good quality towels with fast delivery

I needed some small hand towels so I went on the internet and found The Towel Shop
The price was good and when the towels arrived the quality was excellent. I would not
hessitate to recomend this product and the firm to anyone.
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Linda

Thank you for leaving a review as we really value your feedback.

We are pleased you liked the quality of the towels that you ordered and the fast delivery time.

We hope to see you again soon.

Hamzah
www.thetowelshop.co.uk
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Review by confirmed purchaser

amazingly quick service

I ordered some towels on Monday and they arrived the next day. Can't have better service than that!
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Rebecca

Thank you for leaving a review as we really value your feedback.

We are pleased you liked our service and thank you for using the Towel shop.

We hope to see you again soon.

Adam
www.thetowelshop.co.uk
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Review by confirmed purchaser

Excellent service

Ordered late on Sunday afternoon and arrived Tuesday morning
Great service
Would recommend
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Joanne

Thank you for using the Towel Shop.

We are happy that you enjoyed your experience shopping with us.



Kind Regards,

Adam
www.thetowelshop.co.uk
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Review by confirmed purchaser

Not trustworthy

Th towels that I ordered did not match the colour shown online. When I phoned the firm I was told that I would be reponsible for the cost of returning the towels and that I would be charged the cost of sending them. I was not pleased by either information but ,reluctantly, agreed to pay the return cost . However, as the reduction of the cost of the original posting was not shown anywhere on the website I was assured that it would not be deducted . IT WAS and as it had cost me almost £20.00 to return the package I am extremely annoyed & will never use The Towel Shop again.
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Anthony

I am extremely sorry for the inconvenience that has been caused to you regarding your refund. Here at The Towel Shop we take all complaints extremely serious as we value our customers. We can assure you that this was a localised issue (as can be seen from our other reviews) which has been escalated to our sales manager.

Upon further investigation there was some confusion hence the incorrect refund amount (deduction of postage when you had selected free shipping) we have since issued you with a FULL refund of the item purchase price into your account as this is our returns policy as stated clearly on the website.

Our sales manager has attempted to contact you on a number of occasions without any success. We will try to get in contact with you again and we will also issue you a voucher code as a gesture of good will. Once again my sincerest apologies for any inconvenience caused.

If you have any further issues, you can contact us on:sales@thetowelshop.co.uk.

Kind Regards,

Adam
www.thetowelshop.co.uk
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Review by confirmed purchaser

No Fuss No Hassle Online Shopping

I have now ordered from this company several times each time I have received good hassle free service with good quality goods which is what we all want so yes I would recommend this company highly
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Shirley

Thank you for your feedback.

A big thank you for shopping at the Towel Shop on a number of occasions and that u have enjoyed having a good experience on each order that u have placed with us.

We hope to see you again soon.

Kind Regards,

Sid
www.thetowelshop.co.uk
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Review by confirmed purchaser

I got everything I needed on one site!

The towel shop has all their fire proof things in one section which made it easy and straight forward for me. The price was reasonable and their was a person to speak to live online.
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Isha

Thank you for your feedback.

I am glad to hear that you liked our websites ease of use and the live chat feature, we will continue to make our website an easier experience for all of our customers.


Kind Regards,

Sid
www.thetowelshop.co.uk
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Review by confirmed purchaser

Very efficient service

After scouring several sites for flame retardant bedding, I placed an order with the TheTowelShop.co.uk. The procedure was very easy to follow. I was emailed immediately showing confirmation of my order. This was followed by further emails informing me of expected delivery etc. The bedding was delivered FREE within 2 days. A very quick and efficient service, one that I will definitely reccomend to others.
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Melanie

Thank you for your feedback.

I am pleased to hear you found the flame retardant bedding at the Towel Shop, and you found the procedure of ordering the beddings easy.


Hope to see you again soon.


Kind Regards,

Bob
www.thetowelshop.co.uk
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Review by confirmed purchaser

Amazing!!!

Bought these towels for use in a squash & leisure club but going to get some for home as well. Never purchased anything at such a low price and high quality. Excellent service, delivery. Would recommend to anyone
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Cindy

Thank you for your feedback.

I am happy to see that you purchased towels from us and you are happy with the price you have paid and the quality of the items you have received. Here at the Towel Shop we aim to provide you with high quality goods at great prices.


Hope to see you again soon.


Kind Regards,

Bob
www.thetowelshop.co.uk
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Review by confirmed purchaser

No scowls when ordering towels

Possibly the easiest website I have ever used! Very straightforward and quick, with all the options clear and concise
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Helen

Thank you for your feedback.

I am pleased to know that you found our website easy to use. We are always making improvements so our customers have the best user experience possible.


Hope to see you again soon.


Kind Regards,

Bob
www.thetowelshop.co.uk
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Review by confirmed purchaser

An excellent and easy website to navigate!

An excellent company and well recommended!
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Stuart

Thank you for your feedback.

I am glad to know that you found it easy to use our website. We always want our customers to have the best experience possible.

Hope to see you again soon.


Kind Regards,

Hamzah
www.thetowelshop.co.uk
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Review by confirmed purchaser

Quick Delivery, Great Prices and Good Quality Products

Great that free delivery on any order, great quality and priced towels.
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Emily

Thank you for your feedback.

I am glad you are happy with the free delivery on your order. We try to make sure our products are of the highest quality and all this at great prices too.

Hope to see you again soon.


Kind Regards,

Hamzah
www.thetowelshop.co.uk
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Review by confirmed purchaser

size really does matter

especially with tablecloths, as you don't want to be tripping over them! An even smaller one about 42-45 would have been even better as the table is only 30" in diameter. However as I could find none of that size these were a good option. The service was excellent as was the quality and colours of the cloths, it was a pleasure to do business with your company and I will recomend you. many thanks, Joyce.
thetowelshop.co.uk

Reply from thetowelshop.co.uk

Hello Joyce

Thank you for your feedback.

I am glad to hear that you found what you was looking for here at the Towel Shop. We are also pleased that you enjoyed the customer service experience.


Hope to see you again soon.


Kind Regards,

Hamzah
www.thetowelshop.co.uk

www.TheTowelShop.co.uk

1 year money back guarantee

We are committee in providing you with the best customer service therefore, we now offer all our customers a 365 Day Returns Policy with FREE UK Shipping on all our products.

FREE UK Delivery

We offer FREE Delivery on all our products throughout mainland UK - No minimum purchase required!

Low prices for all

Our customers come first and for that reason, we ensure that our low wholesale prices are passed on to all our customers so you make all the savings.

About this company

365 Day Returns Free Shipping

At The Towel Shop we are committed in providing you with the best customer service, we are now offering all our customers a 365 Day Returns Policy with FREE Shipping on all our products.

Visit TheTowelShop.co.uk

Contact Us

Call us on: 01204 455455
We live here: 2nd Floor Swan Mill no.2, Higher Swan Lane
BL3 3BJ Bolton
United Kingdom

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