wait and watch
The after care I received from the team at TCW merthyr was brilliant nothing was to much trouble for Steve the after sales manger he lent me a car when mine was in being fixed and kept in contact with me with up dates on how it was going. My was car was returned to me in no time at all and spotless, ( no oily foot or finger prints ) like some garages do. I would highly recommend trade centre Wales merthyr and would definitely buy from again :-D
Honestly the sales guy was really good, but no one seemed to want to answer my questions. We rang up repeatedly about tax and no one put me though to anyone who could answer me, and we asked them repeatedly to change my hazard light button, but even after repeated phone calls it wasn't done, and now we have to travel all the way up there (it's an hour away) on a weekend to get it done. Which we still haven't.
lack of communication for TCW. expected us to drive the car to a garage of their choice. RAC to car to a ford registered but TWC refused to pay for any work done at Evans Halshaw, was told TCW would arrange pick up of car to a garage they deal with, when we phoned the appointed garage we were informed that the car was still not with them! was then told we had to PAY to get it moved from garage A to garage B. all in all we had 3 months RAC warranty cover free and it took 1 month...... YES 1 month to get the car looked at! i am just very glad that we kept our old car instead of part exchanging it!
I found it easy to have applied for finance on trade centre wales website and recieve a decision with in a minute and when i went to trade centre wales staff was outstanding and friendly and didnt give you the impression that they was there to make a sale and also made me an excellent offer on my part ex that i was over the moon with and if anyone wants i new car i wont hesitate to send friends and family there
So glad that I came to trade centre wales, everyone was so helpful and all of them put a smile on me and my partners face, we are over the moon with the car and very pleased. We have told a lot of people already if they where ever to get a knew car to go to trade centre wales. Thanks for everything that trade centre wales done for us and tell them Trevor sent ewwwwww
In part my decision to buy from TCW was their adverts on the radio. I was a bit sceptical thinking it might be a bit like a cattle market.
I was wrong. Met buy a couple of the team who pointed me in the direction of what type of car I was looking for. No pressure of anyone following me around. After an hour I had narrowed my choice to a possible 3. The salesman went through the specs of the cars which were all priced similarly.
Once I had made my choice the transition was seemless to picking my car up next day. Everybody was friendly and had answers for all my questions and if they didn't know they did their best to find out the answer for me.
Would highly recommend this company.
great attitude was waiting for a pushy car salesman,but we were told to have a look around the scars by ourselves 15 min later we were asked if we had found the car we wanted we choose three but had the first car I clocked on the way in.Given the best price told how much the terms were,all done with no fuss am well pleased.
I walked in and was greeted by a sales man who showed me the car I was looking for, I had an instant test drive, my car was absolutely lovely, I bought it there and then and arranged to collect a few days later!! Job done! Fabulous service and my car is great
The staff let you know the score, leave you alone to browse. Getting the keys to a car you fancy is never an issue, no matter how many you want to look at! We had a good deal on our car for part ex and when the deal was done........the rest was like a finely tuned machine. Fill in some paperwork, speak to the business manager, off to see Brett and away you go!! 3 months warranty as well! Even the rain isn't a problem, large brolleys available to browse cars parked outside. An easy, stress free way to buy your car!
I went to trade centre Wales an got myself a focus st mint condition staff excellent
Very professional service, nothing too much trouble, friendly and very approachable people working there. Generally a great place to find a good reliable car without paying huge amounts of money. Would recommend to anyone and certainly buy another car from the trade centre Wales.
I heard from a variety of sources that Trade centre wales has a terrible after care, lots of friends told me not to go there but I thought I'd try for myself and make my own decision. Anyway, I turned up at the centre and I was surrounded by sales men, don't get me wrong it made me think it must be a busy place to do business and I know they are all looking for the commission. I had a good look around and decided which car I fancied, I was giving the keys but was not offered a test drive. I then went onto to discuss the finance with the finance manager, who seemed pleasant and sold me the Rac 2 year cover and vehicle asset protection, which I'm glad I've taken out for piece of mind. I was asked to fill in a card/questionaire for TCW as I would then get free fuel, so I went along with it. Moreover, I was informed that the car would be valeted. I went away happy with the outcome on day one.
Day two - I was picking the vehicle up. Excitedly, I went into the office. The finance and paperwork was done very quickly, which was great. I was then taken to my car. Unfortunately, the vehicle hadn't been cleaned/valeted at all, just a few papers had been placed on the floor to look like it had and the fuel gauge was completely on empty, I'm surprised that I even made it out of the centre and onto a garage.
Like I said, I was told about the aftercare so I expected it. Overall I was happy with the rapid response regarding finance and the paperwork. I feel trade centre wales could be the top dealers in Wales if only they showed more attention to detail and stayed true to their word.
I love my car though...great ride!!!
Customer service was outstanding from the minute we walked into the Trade centre wales.
Mr. Mike Collins had time for us and the rest of the team were fab as well.
Bought our last car, this car and will deffo buy our next car there.
We love our new Peugeot 308!
Finance was arranged for us and we drove our new car home within 2 hours.
Trade centre wales is very professional and friendly and there are no del boy sales techniques like some certain side of the road car salesman i could mention aka swan car sales in baglan..avoid at all costs..
I have listened to the radio add for months!! So trade centre Wales was my first choice!! Drove away in my fantastic new car within a couple of hours! No pushy sales man! Straight forward sales just brilliant would recommend 100%
Bought a car from Trade Centre Wales, because of the adverts on the radio. Thought it was a good idea at the time. However, 1 hour to drive away in fact took just short of 4 hours. When I did collect the vehicle, the fuel light was flashing ie NO FUEL. After spending just under £6000 maybe a bit of petrol would be nice.
Also had the car just over 24 hours and broken down twice, in a matter of 25 miles of "so called happy motoring" I think not!
I am a very dis satisfied customer, who has lost faith in my new vehicle....
After your 99 point check, the management lights are on the dash board and there is part of the exhaust hanging off.
Salesman said that there was not enough time to test drive the vehicle, because the finance department was due to close for the night. If I had drove the car first, I certainly would not have spent the money on it.
Also told there was no cooling off period once the finance documents were signed.
I feel that the car purchased was not sold fit for its purpose...
I had a good experience at trade center wales with the buying of the car the changing over of my private plate that will be done tomorrow I hope. BUT I am very very disappointed at the fact i was told that I got £3,000 for my part exchange, £1,000 off the price of the car (bringing it too £7000) and 2,000 for my car, only to find out that my car was advertised on a well known web site (Ebay) for £6,499.00, that being £1,500 cheaper than the garage price and the price i paid, so just to let Trev know the cars are probably not the cheapest cars around, very disappointed buyer. PLUS having looked round the car when i got home, i realized that the work TSW said they would do around the car and bonnet (stone chips and scratches) have not been done, the bonnet was done so cant complain at that, yes I signed for the car, but that was before I had seen the car myself after the work was supposed to have been done, so please don't just sign for your car have a second look if work is to be done, I know it was a second hand car but when paying this price I certainly thought I would have the service I was promised, after all I really don't think I will be visiting again for another car. When I visit tomorrow to change my number plate I will be putting in a compliant about the body work and price.
This is the second time that we've bought a car with TCW, we came back because we had absolutely no problems whatsoever with our last car. Unfortunately we've already had to have bolts/nuts tightened underneath our car already due to a loud rattling sound! We've been told the car is ok now, bit we will be having it checked over again before our 3 month warranty is up and if there is anything else wrong with the car we will be bringing it back!
I hadn't realised car sales could be this bad. I have just sent my third e-mail complaint and I am now awaiting either money back or a guaranteed fix. Maybe things will improve in this department and I can update my post with a happy ending?
I would recommend Trade Centre Wales to anyone.
I have now bought my third car from the company. This time, Nathan helped me and he not only found the car I wanted (a Ford Focus), but he found one that was diesel - my preferred fuel - came with a road fund licence of just £30 and, best of all, had just 20,000 miles on the clock.
As an American would say: "Good job Trade Centre Wales".
Bought a car on the premise of a couple of extras that James had insisted come with the car i.e. 'upgraded sound system', '6 cd changer' and 'cruise control'.
James had also told us we would not have to pay anything extra, only the price of the car for up to a month on finance. This was untrue, it needed to be paid within 2 weeks.
When it came to driving the car away, we asked how the cruise control worked. The gentleman asked James to come and show us. James said the cruise control only worked when the car was moving. This yet ANOTHER LIE.
Rediculously misinformed service.
had a great day picking the car and the salesman was very friendly. after I chose car I wanted and advised on some jobs that needed to be done before I picked the car up next day some of the jobs were not done.
felt very comfortable when visited the car showroom staff approached you helpful, friendly, showed you what you asked for, gave advice on petrol or diesel engines and new striaght away what was in your budget, kept you informed all through the transaction. definitely recommend a visit.
People said try Trade Centre Wales for a good car, so I did. I was really impressed at first, very professional. I picked the car that I fancied, a few scratches. But was told they would be sorted, so I bought the . Pick up day was to be Saturday 24-8-2013. Saturday came and excited about picking up the car, I arrived at Trace Centre Wales at time we arranged. All still going smooth, sorted out the paperwork. time to have the car. Checked it over and all looked good, until I got home and had a really good look. To my shock I noticed dust everywhere. The only reason for this I can think off that could cause so much mess. Was when they sanded down the paintwork, ready for spraying. The windows must have been left open. There was dust everywhere, thick in places. It has taken me 1/2 a day to try and sort it out. so everything went well until the change over. Pity
when arriving at show room with wife and kids we were greeted at the door by friendly staff . we came down from Aberystwyth and was all tired and needed the loo so were shown the way then left to look around. are sales man asked what type of car and budget we were looking for then went to look on data at stock that may be suited to us while we had a good look around. he came back and suggested some cars to look at after a while we picked a nice looking ford fusion. paperwork was sorted and off we went home .we enjoyed are their and at no time felt pressured in any way to buy I would definitely recommend trade centre wales to people
Thank you all
from Gary and family
My son and myself both purchased cars from the trade centre Wales. We received excellent service and both feel we had a fantastic deal, we'd shopped around for 3 days and visited 9 different garages/ car super stores but found the trade centre to be the most competitive on price.
A great big thank you to Chris for the pick up from Merthyr train station. He then took care of us, and gave us help and advice with no pressure. I would definately go back to Trade Centre Wales again, and be more than happy to buy another car from them in the future. We would highly recommend going there, because we were pleasantly surprised by the helpfulness and professionalism of the whole team.
Maybe the only down side that there wasn't a cafe area with free tea, coffee, water whilst you wait, but that didn't put us off.
The only disappointment was that we didn't meet Trevor, lol
...so come on guys if you want a smile on your face go and see Stace lol
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