Reply from The Whirlpool Bath Shop
[REPLY]
- Reviews (5)
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- Jane Willis Bell
- Swadlincote, GB
- 1 Review
Unbelievable Customer Service & Quality Product
I called to ask advice on which whirlpool bath and accessories to buy, I was amazed at the 'can do' attitude of the guy on the phone, extremely helpful. When my bath arrived it was just perfect, just what I wanted.
If you are considering buying a whirlpool bath, give these guys a call and buy with confidence. I can recommend them 100%. Well worth the investment thank you.
- Mr. david nightingale
- 1 Review
Absolutely Flawless
couldn't of asked for a smoother transaction, -
found website
chose bath
paid
delivered within 2 weeks
simples
- Mr.Cox
- 1 Review
really good service
The kit I order was deliverred in a matter of days. It was easy to fit although the instructions could have provided a bit more detail.
- Mr. Timothy Gregson
- 1 Review
Started well but drifted.
We were really pleased that we were able to order this easily and quickly, with good communication around delivery as we were on a tight schedule. However, when the bath arrived it was not the bath shown in the online diagram and had different measurements. Fortunately it still fitted as there was no other option and we didn't want to send it back as the plumbers were on the premises waiting to fit the bath. We also had no instructions with the bath when it arrived or guarantee. This may have been due to the short lead time that we gave, and these were sent as soon as we pointed it out.
- Mr. David S
- 1 Review
I felt insulted
I placed an order for a toilet system, but failed to notice that it wasn't eligible for delivery to my home address because of the supposedly high risk of incurring damage in transit. Payment by credit card was initially accepted and I received a receipt. The whole amount was later refunded, but I wasn't notified notified of this situation until I eventually inquired about an estimated arrival date. Even then, the company's email was blunt to the point of rudeness. Happily, a different supplier proved more than happy to fulfill my order for the desired product.
Reply from The Whirlpool Bath Shop Group
The item you purchased had the following information shown in the description.
"Due to the fragile nature of this product this pottery is *only available to purchase if you are ordering a bath from us, the complete suite will be delivered on a pallet."
Because you didn't purchase a bath your payment was refunded swiftly and initiated the following day.
