Thurgo reviewed by

London, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disgusting service. No delivery, no communication & weeks to get a refund

I bought an expensive 'robot' vacuam cleaner from Thurgo & although the payment was processed they sent me several emails saying I hadnt paid. It took me weeks to check my account, find out I had paid & when I informed them of this firstly they didnt seem to know who I was (despite copying & pasting their email to me in my email to them) then they told me I was delivering to a 'high risk' postcode (though they kept my money, & the postcode was in a very nice area not known for fraud) & told me they wouldnt accept my order.
It took several more emails to get a refund & they were non responsive until I wrote a review on here. Only then did I hear from them (and was asked to remove my review). Avoid.
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